Linking perceived supervisor listening with OCBIP in Islamic financial institution: multiple mediation approach
Journal of Islamic Accounting and Business Research
ISSN: 1759-0817
Article publication date: 1 May 2024
Abstract
Purpose
The purpose of this study is to determine the role of perceived supervisor listening (PSL) on employee organizational citizenship behavior Islamic perspective (OCBIP) with several mediating variables as a link.
Design/methodology/approach
The research was conducted using a purposive sampling technique with a total sample of 100 employees in Islamic financial institutions (IFIs). The collected data were analyzed using SEM-PLS.
Findings
The results of this study indicate that PSL is one of the factors that can improve OCBIP attitudes among employees of IFIs. In addition, this study also shows the role of job motivation and satisfaction in mediating the relationship between PSL and OCBIP. However, the results do not indicate affective commitment.
Practical implications
Based on the results of this study, the leadership of IFIs must be able to develop superior attitudes in OCBIP to increase employee motivation and satisfaction and help increase company productivity.
Originality/value
This study confirms the importance of the role of leaders in shaping positive employee behavior and strengthens the literature related to OCBIP variables that can be used for Islamic-based organizations.
Keywords
Acknowledgements
Acknowledgements: Thank you to the Center for Higher Education Funding (BPPT) and the Indonesia Endowment Fund for Education (LPDP) for providing funding for the preparation of this manuscript with registration number B3172022010629180911.
Citation
Zakiy, M. and Ramadhani, K. (2024), "Linking perceived supervisor listening with OCBIP in Islamic financial institution: multiple mediation approach", Journal of Islamic Accounting and Business Research, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JIABR-09-2023-0291
Publisher
:Emerald Publishing Limited
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