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Service-oriented manufacturing supply chain: risks and their resonant effect

An Thi Binh Duong (CIRTech Institute, HUTECH University, Ho Chi Minh City, Vietnam)
Uyen My Diep (School of Business and Management (SBM), RMIT International University, Ho Chi Minh City, Vietnam)
Paulo Sampaio (Department of Systems and Production, University of Minho – Gualtar Campus, Braga, Portugal)
Maria Carvalho (Department of Systems and Production, University of Minho – Gualtar Campus, Braga, Portugal)
Hai Thanh Pham (Department of Management and Engineering, University of Padova, Padova, Italy)
Thu-Hang Hoang (School of International Business – Marketing, University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam)
Dung Quang Truong (School of Business and Management (SBM), RMIT International University, Ho Chi Minh City, Vietnam)
Huy Quang Truong (School of Business and Management (SBM), RMIT International University, Ho Chi Minh City, Vietnam)

Journal of Enterprise Information Management

ISSN: 1741-0398

Article publication date: 29 December 2023

Issue publication date: 21 February 2024

458

Abstract

Purpose

This research aims to specialise in the investigation of risk management for service-oriented manufacturing supply chains via two stages, highlighting its differences from manufacturing. The research article is commenced by executing an encyclopedic review of earlier research to ascertain the distinctive traits of service-oriented manufacturing supply chains and identify prevalent risks. Secondly, an empirical study in the construction field, amongst the industry hardest struck in the mist of the COVID-19 epidemic, is conducted to thoroughly inspect the resonant effect of these risks on service-oriented manufacturing supply chain performance.

Design/methodology/approach

In this study, to validate the resonant effect mechanism, a thorough assessment is undertaken by juxtaposing theoretical model to a newly constructed comparative model that encompasses the single effects of risks on supply chain performance.

Findings

63% variance of service-oriented manufacturing supply chain performance was showcased by the resonant effect model, compared with 46.3% in the comparative model. Moreover, each risk exerts a more glaringly significant impact on supply chain performance, asserting the mechanism of the resonant influence. Another noteworthy result involves the demand risk possessing a low effect on supply chain performance, thus emphasising the superiority of service-oriented manufacturing supply chains.

Research limitations/implications

Future research endeavours should hinge on the optimal “resonant” model explosion, thereby foreseeing and alleviating worst-case scenarios to guarantee the robustness and resilience of supply chain networks.

Practical implications

Indubitably, reducing the intensity of the resonant effect revolves around lowering the coefficient of “a,” thereby restricting/eliminating the link among risks. Therefore, the suggested resonant impact model might thus serve as “a road map”. In light of the aforementioned considerations, it is advisable that supply chain executives employ supply chain management tactics namely avoidance, prediction, and postponement, but only after meticulous consideration the costs and benefits of adopting such strategies.

Originality/value

The service-oriented manufacturing supply chain features and advantages have been analysed and explained throughout the article. The data gathered during the COVID-19 pandemic is a captivating and topical point of this paper.

Keywords

Acknowledgements

This work was supported (1) by the Japanese Government via the project “An Empirical Study on Services Value Chain based on the Experiential and Credibility Values” (Grant-in-Aid for Scientific Research (A) No. 25240050), (2) by Japan International Cooperation Agency (JICA) through AUN/SEED-Net Project, No. 022674.242.2015/JICA-AC; and (3) by Japan Society for the Promotion of Science (JSPS) KAKENHI, No. JP18J11566.

This research is funded by the University of Economics Ho Chi Minh City (UEH), Vietnam.

The authors gratefully acknowledge Dr Nguyen Thi Minh Thi, a former supply chain manager of Samsung Electronics Vietnam Co., Ltd. And Nipro Vietnam Co., Ltd., for her in-depth remarks that contribute to the completion of this paper.

Citation

Duong, A.T.B., Diep, U.M., Sampaio, P., Carvalho, M., Pham, H.T., Hoang, T.-H., Truong, D.Q. and Truong, H.Q. (2024), "Service-oriented manufacturing supply chain: risks and their resonant effect", Journal of Enterprise Information Management, Vol. 37 No. 1, pp. 24-54. https://doi.org/10.1108/JEIM-10-2022-0394

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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