Improving knowledge transfer through enterprise social media: the mediating role of transactive memory
Industrial Management & Data Systems
ISSN: 0263-5577
Article publication date: 17 November 2021
Issue publication date: 3 January 2022
Abstract
Purpose
Enterprise social media can be the organizational transactive memory in which the knowledge dialogue provides users with the metaknowledge to support knowledge transfer. The purpose of this study is to examine a mediation model to show how perceived critical mass, openness and affiliation climate affect organizational knowledge transfer through the mediation of improving the metaknowledge of who knows what and whom.
Design/methodology/approach
To test the mediation model and corresponding hypotheses, this study employs structural equation modeling analysis using 264 valid questionnaires.
Findings
The study found the two mediators fully explained the effects of the three preconditions on knowledge transfer.
Originality/value
These results help us to better understand the benefits of enterprise social media and the functions of transactive memory in organizations.
Keywords
Acknowledgements
Yuan Sun was supported by the National Natural Science Foundation of China under grant 71772162 and 72172143. Rong-An Shang was supported by the Ministry of Science and Technology, Taiwan, under grant MOST 106-2410-H-031-018-. Jindi Fu was supported by the National Natural Science Foundation of China under grant 72102058. Klaus Boehnke’s contribution to this article was in part supported within the framework of the HSE University Basic Research Program.
Citation
Sun, Y., Shang, R.-A., Cao, H., Jiang, H., Boehnke, K. and Fu, J. (2022), "Improving knowledge transfer through enterprise social media: the mediating role of transactive memory", Industrial Management & Data Systems, Vol. 122 No. 1, pp. 272-291. https://doi.org/10.1108/IMDS-04-2021-0216
Publisher
:Emerald Publishing Limited
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