Product development based on design attributes: An empirical analysis of perceptions and influences

Abstract

Purpose

The purpose of this paper is to demonstrate an approach to include the influence of design attributes (DA) into an early product development step. In general, the development of new products with market success is of high relevance for companies. Because of a relatively high-quality level in general, not the product quality itself but rather new issues as attributes with aesthetical values are becoming more and more important. However, the right consideration of these attributes is still one of the challenges.

Design/methodology/approach

The underlying investigation is based on an empirical data set resulting from a survey with motorcycles as research object. Motorcycles are a good example for a good with a certain relevance of DA for the buying decision of customers. The data collection and analysis will focus on a recommended presentation alternative of measuring perceptions and influences through customer evaluations, separating customer segments and identifying differences. Therefore, data analysis methods such as cluster analysis will be applied.

Findings

The findings are new for researchers from a theoretical and from a practical point of view. The results verify the use of pictorial stimulus presentation and emphasize the necessary integration of DA within the product development process.

Originality/value

Within the paper the usefulness of the consideration of design elements in case of gathering customer meanings is highlighted. Therefore, existing approaches of measuring design attribute influences and using pictorial instead of verbal descriptions of stimuli are adopted and enhanced through the use of additional information of the respondents.

Citation

Brusch, M., Baumert, K. and Kastner, P. (2017), "Product development based on design attributes: An empirical analysis of perceptions and influences", International Journal of Quality and Service Sciences, Vol. 9 No. 3/4, pp. 371-382. https://doi.org/10.1108/IJQSS-03-2017-0025