The role of information flows in trust-based management
International Journal of Public Sector Management
ISSN: 0951-3558
Article publication date: 7 November 2024
Abstract
Purpose
This paper explores the role of work-related information flows in trust-based management in public sector organizations. Whereas the relationship that trust affects information sharing between employees as such is well known, the opposite relationship where information flows that facilitate access to and sharing of work-related information affect trust is less studied.
Design/methodology/approach
The paper analyses survey data from 481 employees at lower hierarchical levels in home care and schools in the City of Oslo four years after the City Council decided to implement trust-based management, using structural equation modelling (SEM).
Findings
The results from the path models indicate that work-related information flows mediate the impact of trust-based management, contribute to the development of trust in managers and increase employee autonomy.
Practical implications
A practical implication is that work-related information flows seem to be an important design variable in trust reforms. Organizations that plan to implement more trust-based management should therefore pay close attention to how changes in management systems and leadership practices impact work-related information flows.
Originality/value
This paper contributes to the public management literature and research on trust reforms by identifying the role of work-related information flows as a mediator in trust-based management. The paper provides new insights into the relationship between information flows, trust and autonomy by combining perspectives from public management, information studies and organizational behaviour.
Keywords
Acknowledgements
This paper is part of the “Improving trust-based management in Nordic urban governance and management education” project, financed by the Norwegian Research Council (302053). We acknowledge the constructive comments when earlier versions of the paper were presented at the GOVTRUST summer school in Antwerpen, 29 August–2 September 2022, INFUSE research group in November 2022, the NEON conference in Drammen, 23–24 November 2022, and the FINT workshop in Helsinki, 14–17 June 2023. A special thanks to Sophie Op de Beeck, Koen Verhoest, Per Arne Tufte, Anette Hallin, and Christian Wittrock for their feedback and advice in the preparation of this paper, and to the anonymous reviewers and the editor.
Citation
Norkin, S., Johnsen, Å. and Byström, K. (2024), "The role of information flows in trust-based management", International Journal of Public Sector Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPSM-03-2024-0087
Publisher
:Emerald Publishing Limited
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