Do a non-core worker's procedural justice concerns influence their engagement in helping behavior? A multi-method study
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 22 May 2023
Issue publication date: 7 September 2023
Abstract
Purpose
The purpose of this research is to examine how a change in team dynamics impacts an individual's motivation to engage in helping behavior and operational performance.
Design/methodology/approach
An online vignette experiment and a hybrid discrete event and agent-based simulation model are used.
Findings
Study findings demonstrate how a non-core worker's perception of team dynamics influence engagement in helping behavior and system performance.
Originality/value
This study provides a further understanding on how team members react to changes in team processes. This study theorizes on how an individual team member responds to fairness concerns. This study also advances our understanding of the critical importance of helping behavior in a retail logistics setting. This research illustrates how the theory of strategic core and procedural justice literature can be adopted to explain team dynamics in supply chain management.
Keywords
Acknowledgements
Mohammed Farhan coauthored this paper as a part of his doctoral dissertation at the University of Texas at Arlington prior to his employment at Amazon.com, Inc. The views expressed in this article are those of the authors. They are not intended to reflect the position of any organization or agency. The authors also wish to thank Michelle Wampler for her help in informing the context of the food-service vignette.
Citation
Farhan, M., Krejci, C.C. and Cantor, D.E. (2023), "Do a non-core worker's procedural justice concerns influence their engagement in helping behavior? A multi-method study", International Journal of Physical Distribution & Logistics Management, Vol. 53 No. 9, pp. 1015-1042. https://doi.org/10.1108/IJPDLM-02-2022-0044
Publisher
:Emerald Publishing Limited
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