Exploring the potential of social networking sites for public service professionals

Abstract

Social networking sites (SNSs) have established an important presence in our daily lives and at work. This study explores how public service professionals use SNSs and how they perceive the potential of SNSs. This study further examines the relationship between the use of SNSs and social trust and civic participation. Last, this study identifies the challenges and opportunities facing public administration practitioners who use SNSs to build collaboration and promote public interests. Based on the nationwide survey results, this study provides a broader understanding of SNS use among public service professionals. Furthermore, it also provides management recommendations on how public service professionals can make full use of SNSs to facilitate their interactions with other public service professionals and citizens, and foster collaboration to pursue public interests.

Citation

Hu, Q. and Bryer, T. (2014), "Exploring the potential of social networking sites for public service professionals", International Journal of Organization Theory & Behavior, Vol. 17 No. 4, pp. 401-427. https://doi.org/10.1108/IJOTB-17-04-2014-B001