The normalized bureaucrat

Abstract

This article uses Michel Foucaultʼs theoretical work in examining relations of power within the unique context of street-level bureaucracies (Lipsky, 1980). Through Foucaultʼs techniques of discipline (1995), it analyzes how employees and managers are both objectified and selfproduced within collective bargaining agreements from street level organizations. Findings show that ‘managers’, ‘employees’ and ‘union representatives’ are produced but also constrained within these documents. These collective bargaining agreements also serve to ‘fix’ relationships discursively affirmed as unequal. Constrained by this ‘reality’, any potential for changing relationships between managers and employees through prescriptions that ask street-level bureaucrats to be ‘leaders’; “responsible choice-makers” (Vinzant & Crothers, 1998, p. 154) rather than policy implementers simply carrying out management directives are largely futile.

Citation

McGinn, K.A. (2009), "The normalized bureaucrat", International Journal of Organization Theory & Behavior, Vol. 12 No. 1, pp. 109-140. https://doi.org/10.1108/IJOTB-12-01-2009-B006