Municipal service bundling: the case of san antonio’s neighborhood sweep program

Abstract

Local governments play important roles in creating public value for their residents. Recognizing this, they have made improving local quality of life a high priority. Such emphasis has led to the development of various service innovations designed to make urban areas better places to live and work. This article examines one such innovation, the city of San Antonio’s Neighborhood Sweep program (or, simply, “Sweeps”). Sweeps is an example of a general service delivery strategy we term “municipal services bundling” (or MSB). MSB entails targeting resources to particular neighborhoods and tailoring bundles of public services designed to meet neighborhoods' respective needs. Analysis of survey data collected from residents of “swept” neighborhoods from 1999 to 2002 suggests that MSB can have positive effects on overall levels of neighborhood satisfaction and, in the case of Sweeps, may empower local residents while promoting their sense of individual responsibility for neighborhood appearance.

Citation

Coggburn, J.D. and Vega, A. (2005), "Municipal service bundling: the case of san antonio’s neighborhood sweep program", International Journal of Organization Theory & Behavior, Vol. 8 No. 3, pp. 343-370. https://doi.org/10.1108/IJOTB-08-03-2005-B003