Critical success factors in Malaysian housing projects: examining contractual, process and human management with knowledge sharing moderation
International Journal of Housing Markets and Analysis
ISSN: 1753-8270
Article publication date: 5 July 2024
Abstract
Purpose
The purpose of this paper is to examine the importance of contractual management (CM), process management (PM) and human management (HM) factors as critical success factors (CSFs) in Malaysian housing projects. Additionally, it delves into the moderating influence of knowledge sharing (KS) on the relationship between HM and project success.
Design/methodology/approach
This study used a survey-based instrument to collect data from a total of 133 G7 class contractors. The stratified sampling method was used for data collection. Subsequently, structural equation modeling with SmartPLS was used for model evaluation.
Findings
The findings of this study indicate that CM, PM and HM exhibit significant relationships with housing project success. Furthermore, the research reveals that KS acts as a moderator in the relationship between HM practices and the success of housing projects.
Research limitations/implications
Although this study identified a significant relationship in explaining CSFs for housing project success in Malaysia, it only considers internal CSFs such as CM, PM and HM. It is suggested that future research incorporate external factors such as political support, national policy, currency stability and industry structure to provide a more comprehensive understanding of housing project success.
Originality/value
The results provide supportive evidence that CM, PM and HM are important CSFs in the success of housing projects. This finding is consistent with relational contractual theory, systems theory and social interaction theory. Moreover, the research underscores the nuanced impact of KS, serving as a moderating factor in the association between HM and project success. Consequently, these outcomes substantiate the applicability of the socialization, externalization, combination and internalization framework within the construction sector, particularly within the sphere of housing sector.
Keywords
Acknowledgements
The author would like to thank the Universiti Malaya under the Faculty of Business and Economics – Special Publication Fund for providing the financial resources that assisted in the conduct of this study.
Funding information: This publication is partially funded by the Faculty of Business and Economics, Universiti Malaya Special Publication Fund.
Conflict of interest statement: The authors have no conflicts of interest to declare. The co-author has seen and agree with the contents of the manuscript and there is no financial interest to report. We certify that the submission is original work and is not under review at any other publication.
Citation
A. Wahab, A., Bohari, S.A. and Sheng, W.C. (2024), "Critical success factors in Malaysian housing projects: examining contractual, process and human management with knowledge sharing moderation", International Journal of Housing Markets and Analysis, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJHMA-02-2024-0028
Publisher
:Emerald Publishing Limited
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