Patient satisfaction constructs

Abstract

Purpose

The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers.

Design/methodology/approach

This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs.

Findings

Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study.

Practical implications

The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers.

Originality/value

Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.

Citation

Rahman, M.S. and Osmangani, A.M. (2015), "Patient satisfaction constructs", International Journal of Health Care Quality Assurance, Vol. 28 No. 8, pp. 841-854. https://doi.org/10.1108/IJHCQA-05-2015-0056