A process model of social intelligence and problem-solving style for conflict management

Abstract

Purpose

This study aims to explore the relationship between social intelligence (SI) and problem-solving (PS) style of handling conflict.

Design/methodology/approach

Data on SI and PS were collected with questionnaires from 406 faculty members, and the data were averaged by departments. This resulted in a sample of 43 departments, and all the data analyses were performed with this sample of 43. SI is defined as the ability to be aware of relevant social situations, to handle situational challenges effectively, to understand others’ concerns and feelings and to build and maintain positive relationships in social settings.

Findings

Data analyses with LISREL at the department level suggest that SI is positively associated with PS.

Research limitations/implications

Data were collected from only one public university in the USA, which might limit the generalizability of the results. The department chairs need to acquire the four components of SI to improve faculty members’ PS. This will hopefully lead to constructive management of many faculty–department chair conflicts.

Originality/value

One of the strengths of this study is that the measures of endogenous and exogenous variables were analyzed at the department level, not individual level. This study contributed to our understanding of the relationships of situational awareness, situational response, cognitive empathy and social skills with each other and to PS.

Citation

Rahim, A., Civelek, I. and Liang, F.H. (2018), "A process model of social intelligence and problem-solving style for conflict management", International Journal of Conflict Management, Vol. 29 No. 4, pp. 487-499. https://doi.org/10.1108/IJCMA-06-2017-0055