Intranet‐based service delivery – making it work

Abstract

Discusses how to deliver a library service via an intranet or the Internet, using our library as an example. The main emphasis is on setting up a service to suit an online environment, designing user‐friendly pages to ensuring acceptance of the new service and training your users to make full use of it

Citation

Peterson, M. (2001), "Intranet‐based service delivery – making it work", The Electronic Library, Vol. 19 No. 1, pp. 19-25. https://doi.org/10.1108/EUM0000000005399