Usage and Outcomes of Electronic Messaging at an R&D Organization: Situational Constraints, Job Level, and Media Awareness

Abstract

Analyses the adoption and use of an electronic messaging system (EMS) by members of a large R&D organisation. Develops and tests hypotheses about relationships among job categories, perceived social presence of an EMS, use of the system, and outcomes – such as effectiveness, communication flow and the use of extant media. Discusses lessons learned. Offers further areas of potential research.

Citation

Rice, R.E., Hughes, D. and Love, G. (1989), "Usage and Outcomes of Electronic Messaging at an R&D Organization: Situational Constraints, Job Level, and Media Awareness", Office Technology and People, Vol. 5 No. 2, pp. 141-161. https://doi.org/10.1108/EUM0000000003532