Steaming ahead with change

Abstract

Discusses briefly the introduction of the British Rail Passenger′s Charter, and explains how the charter has been received and how effective it has been. Describes advantages and disadvantages of the charter. Highlights the achievements of British Rail′s InterCity services.

Citation

Williams, M. (1993), "Steaming ahead with change", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 49-52. https://doi.org/10.1108/EUM0000000003193