Journey of experience

Abstract

Explains why and how the Wollogong City Council in Australia began its Quality Improvement Programme, which has progressed through several stages since initial interest was aroused in December 1989. Outlines the quality vision, awareness and training, quality teams and projects, promotion and recognition, and trade union support. Considers some prospects for future use of quality management.

Citation

Dowse, R. (1993), "Journey of experience", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 43-48. https://doi.org/10.1108/EUM0000000003192