New turn at top level

Abstract

Reports on total quality management at the University of Wisconsin‐Madison, as espoused by the University′s chancellor, Donna Shalala. Considers the prospects for the resurgence of the quality movement in US federal government now that Shalala is Secretary of Health and Human Resources.

Citation

Jacques, M. (1993), "New turn at top level", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 37-42. https://doi.org/10.1108/EUM0000000003191