TQM Transforms Philips Germany

Abstract

Discusses how transforming a large company from a quality control style of management to TQM requires careful planning and senior management commitment. Reveals how Philips Germany′s 35,000 employees responded to the total quality challenge. Describes a quality policy explained by Deming′s “chain of reaction”. Contends that the wholehearted support of management is the most important element in the successful introduction of TQM ‐ unless those in authority understand and practise TQM, it is no use training the personnel. Concludes that beginning with a quality policy, an extensive well‐structured training programme which involves everybody has to be carried out. Asserts it is a continuous process which needs patience and permanent support from management.

Citation

Frehr, H. (1989), "TQM Transforms Philips Germany", The TQM Magazine, Vol. 1 No. 3. https://doi.org/10.1108/EUM0000000003007