The Internal Change Agent

Abstract

Discusses who should be the right person to direct a TQM implementation programme. Provides the answer based on experience in helping organisations plan and introduce total quality initiatives. Asserts that what is required is a leader who can create change, force issues when necessary, and make things happen. Discusses total quality from a number of managerial perspectives. Concludes by considering the need to recognise that mistakes can be made and that change is a learning process. Asserts that standing back and examining the operational issues and learning from the experience of others prevents problems arising and facilitates smooth transition to TQM.

Citation

Atkinson, P. (1989), "The Internal Change Agent", The TQM Magazine, Vol. 1 No. 3. https://doi.org/10.1108/EUM0000000003006