The total quality culture

Abstract

Considers how much total quality management has actually been implemented in organizations. Finds great disparities between the progress towards TQM and the progress towards BS5750 (the quality system accreditation system). Argues that whereas BS5750 is procedurally based approach, TQM is a culturally based approach; it is always easier to change procedures than to change culture.

Citation

Daniels, S. (1992), "The total quality culture", Work Study, Vol. 41 No. 5, pp. 13-15. https://doi.org/10.1108/EUM0000000002675