Facilities Management as a Quality Cycle

Abstract

Sees facilities management as a quality cycle – a service which requires continuous processes of planning, delivery and monitoring. Reviews successive stages of the cycle – marketing, design, sourcing, service delivery and service appraisal – as they lead from a service need to a service result.

Citation

Alexander, K. (1993), "Facilities Management as a Quality Cycle", Facilities, Vol. 11 No. 2, pp. 25-27. https://doi.org/10.1108/EUM0000000002229