SERVICE CHALLENGE OF THE 1990S: PART II. TRAINING – THE DRIVING FORCE
Abstract
Perhaps the single most powerful competitive edge any company can have over the next decade is providing superlative service. As technology progresses at a rapid pace and the benefits of any organization or product bear remarkable similarity to a competitor′s, the one sustainable, competitive edge which remains is service. Service, however, requires skill and, in most organizations, a cultural transition. It is in this area where Training can become the driving force and make significant impact on profitability.
Keywords
Citation
Ament, L.M. and Deszca, G. (1992), "SERVICE CHALLENGE OF THE 1990S: PART II. TRAINING – THE DRIVING FORCE", Industrial and Commercial Training, Vol. 24 No. 9. https://doi.org/10.1108/EUM0000000001595
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited