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SERVICE CHALLENGE OF THE 1990S: PART II. TRAINING – THE DRIVING FORCE

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 1 September 1992

43

Abstract

Perhaps the single most powerful competitive edge any company can have over the next decade is providing superlative service. As technology progresses at a rapid pace and the benefits of any organization or product bear remarkable similarity to a competitor′s, the one sustainable, competitive edge which remains is service. Service, however, requires skill and, in most organizations, a cultural transition. It is in this area where Training can become the driving force and make significant impact on profitability.

Keywords

Citation

Ament, L.M. and Deszca, G. (1992), "SERVICE CHALLENGE OF THE 1990S: PART II. TRAINING – THE DRIVING FORCE", Industrial and Commercial Training, Vol. 24 No. 9. https://doi.org/10.1108/EUM0000000001595

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited

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