Determinants of continuous usage of library resources on handheld devices: findings from PLS-SEM and fuzzy sets (fsQCA)
ISSN: 0264-0473
Article publication date: 27 June 2022
Issue publication date: 8 August 2022
Abstract
Purpose
This study aims to investigate the key factors that motivate learners to use handheld devices to access library resources. To do so, this study integrates the technology acceptance model (TAM) and the DeLone and McLean information systems success (D and M-ISS) model.
Design/methodology/approach
The relationship between the causes and the outcomes may not be symmetrical. To test this proposition, data were collected from 210 respondents in a Gulf country and analysed using structural equation modelling (SEM) and complemented by fuzzy set qualitative comparative analysis (fsQCA).
Findings
The SEM results revealed that three constructs – perceived ease of use (PEOU), service quality (SQ) and system quality (SEQ) are strong drivers of students’ continuous intention to use handheld devices to access library resources. However, perceived usefulness (PU) and information quality (IQ) do not significantly influence students’ intentions. Besides, SQ and PEOU are positively related to PU. Furthermore, fsQCA results show that two different conjunctions, PU*PEOU*IQ*SEQ and PEOU*SQ*IQ*SEQ, cause the students to show a continuous intention to use handheld devices to access library resources.
Originality/value
Unlike previous studies on mobile library resource utilization, this analysis extends TAM to investigate the linear additive influence of two basic TAM constructs: PEOU and PU, and three constructs, namely, SEQ, SQ and IQ of the ISS model, on students’ library resource utilization. Furthermore, the findings of SEM were complemented by a set theory-based configuration method, fsQCA, to investigate the asymmetrical, equifinal and configurational causation leading to the desired outcome. The findings of this study have theoretical and practical implications.
Keywords
Acknowledgements
The authors express their sincere gratitude to the Editor-in-Chief and the anonymous reviewers for their careful reading of this research article and constructive suggestions.
Citation
Tyagi, S.K., Sharma, S.K. and Gaur, A. (2022), "Determinants of continuous usage of library resources on handheld devices: findings from PLS-SEM and fuzzy sets (fsQCA)", The Electronic Library, Vol. 40 No. 4, pp. 393-412. https://doi.org/10.1108/EL-02-2022-0026
Publisher
:Emerald Publishing Limited
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