Myriad of quality challenges in the Koudiet Eddraouch GIS substation project in sub-Sahara Africa
Publication date: 6 June 2024
Abstract
Learning outcomes
After completion of the case study, the participants will be able to understand the significance of quality as a pivotal domain within project management and to analyze the issues related to quality and offer logical solutions.
Case overview/synopsis
In this case, the Bharat Bijlee Construction Limited (BBCL) group, with a proven track record of over five decades in the transmission and distribution business in India, decided to venture into international projects, considering the prevailing stagnant domestic power sector. They secured contracts worth $85m from the “Shariket Karhaba Koudiet Eddraouch Spa,” a state-owned company responsible for power generation, transmission and distribution in Algeria. However, during the execution phase of these projects, BBCL encountered significant challenges related to product and service quality. These challenges arose due to the tight schedule constraints and cost considerations, as well as a lack of understanding of the dynamics involved in executing international projects, especially in the demanding conditions of the sub-Saharan desert. This case study addresses the complex issue of ensuring and maintaining high-quality standards in large-scale substation projects situated in the challenging environment of the sub-Saharan desert, highlighting the importance of effective project management and international project execution expertise. The case study is from quality management knowledge area and focuses on identification of root cause of quality noncompliance and for better decision-making in projects.
Complexity academic level
The teaching case is designed for undergraduate and postgraduate courses in project management, civil engineering and architecture domain. The participants will be able to understand the application of various quality tools, statistical process tools and control charts in problem identification, categorization, root cause identification and decision-making.
Supplementary material
Teaching notes are available for educators only.
Subject code
CSS2: Built environment
Keywords
Acknowledgements
The authors, Sunil Kumar and Ravindra Shrivastava contributed equally in writing and preparing the manuscript. Therefore, both the authors share the first authorship. The authors acknowledge the valuable suggestions provided by the anonymous reviewers which significantly helped in shaping the article in present form.
Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The authors may have disguised names; financial and other recognizable information to protect confidentiality.
Citation
Kumar, S. and Shrivastava, R. (2024), "Myriad of quality challenges in the Koudiet Eddraouch GIS substation project in sub-Sahara Africa", , Vol. 14 No. 2. https://doi.org/10.1108/EEMCS-10-2023-0414
Publisher
:Emerald Publishing Limited
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