Influence of social media use at work on construction managers' work performance: the knowledge seeker's perspective

Abstract

Purpose

Although social media use at work has made great impact on employee work performance, little is known about the effect of social media use at work on construction employees, especially construction managers. In this way, the purpose of this study aims to investigate the impact of social media use at work on construction managers' work performance based on the enabler-process-intermediate outcome-performance framework.

Design/methodology/approach

This study adopts the knowledge seeker's perspective to empirically investigate the mechanism through which social media use at work impacts construction managers' work performance. Questionnaire survey was conducted with 210 construction managers to test the research model proposed in this study. A component-based structural equation modeling technique was employed to analyze the data.

Findings

Results show that social media use at work positively influences knowledge acquisition both internally and externally, and knowledge acquisition promotes task self-efficacy and creativity, which in turn improve construction managers' work performance. In addition, the interaction of task self-efficacy and creativity is found to negatively influence work performance.

Originality/value

These findings contribute to a comprehensive understanding about the impact of social media use at work on construction managers' work performance. This research also provides informative insights for practitioners on how to improve work performance.

Citation

Jia, J., Ma, G., Jiang, S., Wu, M. and Wu, Z. (2021), "Influence of social media use at work on construction managers' work performance: the knowledge seeker's perspective", Engineering, Construction and Architectural Management, Vol. 28 No. 10, pp. 3216-3235. https://doi.org/10.1108/ECAM-09-2020-0705