Invoking blockchain technology in e-government services: a cybernetic perspective

Abstract

Purpose

This paper aims to provide insights into the integration of blockchain technology in e-government services.

Design/methodology/approach

The article invokes an exploratory approach to emphasize the possibilities of integrating blockchain technology in e-government services. A cybernetic model is detailed in the paper for bridging the gulf between blockchain and e-government.

Findings

The integration of blockchain technology in e-government services is capable of enhancing the efficiency and effectiveness of service delivery. Furthermore, this integration would facilitate in maintaining the privacy of the online transactions.

Originality/value

Hitherto, studies have focused on the blockchain technology in many sectors; however, the integration and utility of blockchain technology for the government sector have remained unexplored. The current study seeks to fill this gap.

Citation

Saxena, S., Shao, D., Nikiforova, A. and Thapliyal, R. (2022), "Invoking blockchain technology in e-government services: a cybernetic perspective", Digital Policy, Regulation and Governance, Vol. 24 No. 3, pp. 246-258. https://doi.org/10.1108/DPRG-10-2021-0128