Adopting human resource information system and work-related outcomes in emerging market SMEs: unified theory of acceptance and use of technology

Abstract

Purpose

This study investigates the psychological adoption of technology in relation to employees' mental beliefs about using technology in their workplace, because it is necessary to investigate the direct and indirect effects of information systems (IS) on employees' work-related results that underpin creativity and engagement.

Design/methodology/approach

Using a cross-sectional design, data were collected from 153 human resource (HR) employees who used human resource information systems (HRIS) in small- and medium-sized enterprises (SMEs) in Malaysia.

Findings

The results show that effective acceptance and adoption of an HRIS enables HR employees and management in SMEs to be creative, balanced and engaged. Facilitating conditions and task-technology fit positively affect the behavioral intention to accept and adopt an HRIS. Additionally, organizational citizenship behavior moderates the relationship between the behavioral intention to accept and adopt an HRIS and employee creativity.

Originality/value

This study significantly advances the fields of human resource management and IS by elucidating the factors influencing employees' adoption of technology. In an effort to address a research gap in existing research, it introduces a unified theory of acceptance and use of technology, which precedes the psychological adoption process by individuals. Furthermore, it offers both empirical and theoretical insights into the interplay between technology adoption factors and their subsequent impact on work-related outcomes.

Citation

Shahreki, J. and Lee, J.Y. (2024), "Adopting human resource information system and work-related outcomes in emerging market SMEs: unified theory of acceptance and use of technology", Cross Cultural & Strategic Management, Vol. 31 No. 1, pp. 116-142. https://doi.org/10.1108/CCSM-09-2022-0144