Towards the Deming Prize - The Case of Tata Steel (A)
Publication date: 15 February 2014
Abstract
In this case we describe the gradual transformation of India's largest private sector steel manufacturer Tata Steel that enabled it to win the coveted Deming Prize for quality. The case discusses how the company is able to maintain a relentless focus on meeting the customers' needs, sustain a culture for excellence in quality, build processes that empower the workers in taking decisions related to their area of work freely, instill leadership skills at all levels, and embed continuous improvement as part of their organizational culture.
Keywords
Citation
Laha, A. and Dutta, G. (2014), "Towards the Deming Prize - The Case of Tata Steel (A)", . https://doi.org/10.1108/CASE.IIMA.2020.000138
Publisher
:Indian Institute of Management Ahmedabad
Copyright © 2014 by the Indian Institute of Management, Ahmedabad