Retraction notice: Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

The publishers of the Business Process Management Journal wish to retract the article Yuliansyah, Y., Rammal, H.G., Maryani, M., Mohamed Jais, I.R. and Mohd-Sanusi, Z. (2021), “Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy,” Business Process Management Journal, Vol. 27 No. 4, pp. 1126-1141. https://doi.org/10.1108/BPMJ-10-2020-0454

An internal investigation into a series of submissions has uncovered evidence that the peer review process was compromised. As a result of these concerns, the findings of the article cannot be relied upon. This decision has been taken in accordance with Emerald’s publishing ethics and the COPE guidelines on retractions. Despite numerous attempts to contact the authors, the journal has received no response; the response of the authors would be gratefully received. The publishers of the journal sincerely apologize to the readers.