When supportive workplaces positively help work performance
ISSN: 1746-5265
Article publication date: 22 December 2020
Issue publication date: 10 March 2021
Abstract
Purpose
Although a supportive workplace is increasingly considered important for employees' performance, much of the evidence remains speculative, for example, it lacks offsetting mechanisms. This study addresses circumstances when perceived support helps and when it hurts work performance, depending on the mediating effects of job autonomy, intrinsic motivation and job satisfaction under the boundary conditions of perceived helpfulness of social media platforms and felt stress.
Design/methodology/approach
This study collected data using a questionnaire protocol that was adapted and refined from the original scales in existing studies. The sample consists of 900 employees from the public healthcare industry in Vietnam. To test the hypotheses, the partial least squares (PLS) technique was used.
Findings
This study finds that job autonomy, intrinsic motivation and job satisfaction are important for the perceived support and work performance relationship in which perceived helpfulness of social media platforms plays a critical confounding role. The findings also confirm that felt stress negatively moderates the relationship between job satisfaction and work performance, weakening the effect job satisfaction has on employee work performance.
Originality/value
This study specifies the boundary conditions under which work performance is mostly affected while enhancing the understanding of how to reinforce intrinsic motivation and job satisfaction. The findings offer organizational and human resource management (HRM) scholars and practitioners a closer look at perceived helpfulness of social media platforms and support the suggestions that autonomy-supportive workplaces are superior.
Keywords
Acknowledgements
The authors would like to extend their heartfelt appreciation to Professor Arch Woodside for his constructive comments on the article's early drafts, the Editor-in-Chief Professor Ruta Kazlauskaite for her efforts in handling the review process and the reviewers for their developmental feedback.
Citation
Tran, L.T.T., Thi Vinh Hien, H. and Baker, J. (2021), "When supportive workplaces positively help work performance", Baltic Journal of Management, Vol. 16 No. 2, pp. 208-227. https://doi.org/10.1108/BJM-06-2020-0220
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited