Does mobile government become an administrative burden for older adults?
Abstract
Purpose
The study explores how mobile governance affects the administrative burden on older adults, focusing on learning, psychological and compliance costs.
Design/methodology/approach
Using attribution theory, the research employs a quantitative research design, utilizing surveys to gather data from 516 older adults across three cities in China: Quzhou, Wuhan and Shanghai. The study examines how intrinsic factors and extrinsic factors of m-government interfaces impact older adults’ administrative burden.
Findings
Perceived complexity increases learning, psychological and compliance costs for older adults. Personalization and high-quality information decrease these costs, enhancing user satisfaction. Visual appeal decreases anxiety and psychological costs.
Originality/value
This research links attribution theory with m-government’s administrative burden on older adults, offering new insights into optimizing m-government to serve older adults better.
Keywords
Acknowledgements
This research is supported by the National Social Science Fund of China (22ZDA046), Huazhong University of Science and Technology Liberal Arts Double-First-Class Construction Fund (3011407038), Fundamental Research Funds for the Central Universities (grant number: YCJJ20230683).
Citation
Chen, T., Shang, T., Yan, R. and He, K. (2024), "Does mobile government become an administrative burden for older adults?", Aslib Journal of Information Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/AJIM-06-2024-0437
Publisher
:Emerald Publishing Limited
Copyright © 2024, Emerald Publishing Limited