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A Guide to the Development of the PIHoQ

ISBN: 978-1-83982-149-3, eISBN: 978-1-83982-148-6

Publication date: 3 March 2021

Schulz, R., Sense, A. and Pepper, M. (2021), "A Guide to the Development of the PIHoQ", Customer Development of Effective Performance Indicators in Local and State Level Public Administration, Emerald Publishing Limited, Leeds, pp. 49-106. https://doi.org/10.1108/978-1-83982-148-620211004

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Emerald Publishing Limited