Actor/observer bias error

, 143

American Express

, 96

AMEX

, 96

Artifacts

, 41

Artificial intelligence (AI)

problems

, 159

tools and methods

, 161–162

trends

, 160–161

Bait and switch advertising

, 135

Birth defects

, 25

Blue Ribbon Committee

, 145, 146

Building Customer Satisfaction

, 147–148

Cash and fear method

, 55

Central tendency error

, 143

Change management skills

, 12

Collectivism

, 42

Competitive analysis

external analysis. See External analysis

internal analysis. See Internal analysis

performance appraisal trends

, 77

personal diaries

, 76–77

technical conferencing

, 77–78

Cooperative strategies

Human Resources (HR)

, 121

mergers, acquisitions, and partnerships

, 118–119

resource re-alignment

, 120

vertical integration

, 117

vertical mergers

, 118

Corporate responsibility

, 104, 106

Creative thinking

, 22

barriers

, 80

communication

, 87

innovation. See Innovation

motivation

, 86

reverse thinking

, 85

rewarding

, 84

Critical thinking skills

educational program

, 36

levels of thinking

, 33–34

organization

, 36

personal criticism

, 37

Cultural environment

, 51–52

Customer satisfaction

, 131–133

Death, organization

, 21

birth defects

, 25

creative thinking

, 22

European Union

, 23

Greek foundations

, 23

healthy pregnancy

, 25

premature births

, 25

synergistic relationships

, 24

Dissatisfiers

, 57, 58–60

Distributive justice

, 60

Equity theory

, 60

Espoused values

, 41

Executive team

, 49

Expectancy theory

, 60

External analysis

, 109

competitors

, 72

definition

, 71

demand

, 72

market forces

, 72

prioritize

, 110

productive meeting agendas

, 115–116

steps

, 110–112

Strategic Organizational Analysis (SWOT)

, 113

Family Medical Leave Act of 1990 (FMLA)

, 121

Forced choice analysis

, 14–15

Goal setting

, 60

Halo effect

, 143

Harley-Davidson

, 97

Harnessing changes

critical thinking approach

, 12

definition

, 7

effort failures

, 8–10

encountering resistance

, 17–20

leadership behaviors

, 10–11

organization. See Organization

reward systems

, 15–16

Volatile, Uncertain, Complex and Ambiguous (VUCA)

, 7

Healthy pregnancy

, 25

Horn effect

, 143

Human Resources (HR) staff

customer service

, 164

self-readiness assessment

, 163

Idea Box method

, 5

Individualism

, 42

Innovation

behaviors and habits

, 82

business conditions

, 81

creativity

, 82, 83

smartphone

, 81

Innovation bank

, 4–5, 170

Innovative methods

, 4

Intangible resources

, 104

Internal analysis

, 103

customer complaints

, 74–75

organization

, 73–74

questionnaires

, 75–76

records

, 74–75

review exit interviews

, 75

surveys

, 75–76

Job enlargement theory

, 62

Job enrichment theory

, 62

Job security

, 58

Killer statement

, 14

Knowledge, skills, abilities, and other characteristics (KASOCs)

, 137

Leniency/severity error

, 143

List Competencies

, 126

Long-term well-being

, 3

Maintenance department

, 49

Mentoring plan

, 145–146, 148

Mission

, 29–31, 45

Monster Board

, 160

Motivation

cash and fear method

, 55

creative people

, 63

definition

, 55

dissatisfiers

, 57, 58–60

good wages

, 57

job enlargement theory

, 62

job enrichment theory

, 62

job security

, 58

long-term job satisfaction

, 69

satisfiers

, 57

socialization theory

, 60–61

steps

, 56

New job assignment

, 155

Non-profit organization

, 29

Observation

, 45–46

Opposing forces

, 20–21

Organization

birth defects

, 25

changes

, 3

creative thinking

, 22

death

, 21

European Union

, 23

Greek foundations

, 23

healthy pregnancy

, 25

leaders

, 2

opposing forces

, 20–21

policies

, 14

premature births

, 25

synergistic relationships

, 24

Organizational justice theory

, 60

Organization culture

, 45

PayPal

, 96

Performance appraisal trends

, 77, 140–144

Performance rating errors

actor/observer bias error

, 143

anchoring

, 144

availability

, 144

central tendency error

, 143

halo/horn error

, 143

hypothetical performance management statements

, 141–142

leniency/severity error

, 143

representativeness

, 144

Personal diaries

, 76–77

Potential successors

, 155–156

Premature births

, 25

Profit-making

, 3

Request for proposal (RFP)

, 157

Revenue generation

, 30

Sailor 2025

, 139

Satisfiers

, 57

Scenario development activity

, 165

Scenario instructions to managers

, 166–167

Self-assessment

, 147–148

Set target dates

, 148

Shared basic assumptions

, 41–42

SMS. See Strategic Management System (SMS)

Socialization theory

, 60–61

Staff development

, 165

Strategic cultural considerations

artifacts

, 41

collectivism

, 42

cultural environment

, 51–52

director

, 46–47

espoused values

, 41

executive team

, 49

human resources

, 48

individualism

, 42

maintenance department

, 49

management

, 48

mission

, 45

observation

, 45–46

organization culture

, 45

rules of the road

, 50

senior manager

, 46

shared basic assumptions

, 41–42

value, rarity, imitated, organize (VRIO)

, 44

values

, 45

vision

, 45

Strategic management system (SMS)

, 4, 93

American Express

, 96

buy-in

, 94

corporate responsibility

, 106

creating mission statements

, 129

creating targets

, 108–109

customer satisfaction

, 131–133

external organizational analysis

, 109–116

financial strength

, 130–131

Harley-Davidson

, 97

importance

, 125–127

information business

, 99

information exchange

, 96

intangible resources

, 104

internal analysis

, 103

matrix format

, 128

mission

, 29–31, 94

newspaper business

, 99

PayPal

, 96

pensions

, 105

resource, categories

, 107

strategy

, 27

tactics

, 27–28

understanding envisioning

, 129

vision

, 29–31, 98

VRIO

, 103, 106, 108

Strategic manager

, 2

Strategic Organizational Analysis (SWOT)

, 114

definition

, 113

individual business units

, 149

Strategic response

, 28

Succession planning, for sustainability. See Strategic Management System (SMS)

Supervisor scenario instructions

, 167–168

Synergistic relationships

, 24

Tactical response

, 28

Talent development roles

, 152–153

Talent management elements

, 140–144

empowerment

, 139

innovation

, 139

knowledge, skills, abilities, and other characteristics (KASOCs)

, 137

Sailor 2025

, 139

Technical conferencing

, 77–78

Third-party representatives

, 12

Uberization

, 162

Unpopular policies

, 14

Value, rarity, imitated, organize (VRIO)

, 44

capabilities and alignment

, 108

chart

, 103

Values

, 39, 45, 98, 126, 135, 164

Vertical integration

, 117

Vertical mergers

, 118

Virtual reality (VR)

, 161–162

Vision

, 29–31, 45

Waterfall succession plan process

, 150–151

Wind Turbine Service Technician

, 136

Winning college basketball team

, 3

Yahoo

, 160