The KLC Approach and Public Sector Diplomacy

Abstract

Chapter Summary

This chapter describes the business goals, purpose, and strategy of public diplomatic services. It reinforces diplomatic organizations’ fundamental bureaucratic administrative culture (Tier 1). The bureaucratic culture of diplomacy is deconstructed, and each of the five layers is described in detail. The authors also explain why focusing on the artifacts and behavior layers are the dominant and essential starting points for analysis in diplomatic cultures. The public service culture (Tier 2) overlays and mediates the bureaucratic culture.

Additionally, the authors describe the influence that political appointees as leaders may play in shaping public service cultures. Next, the authors explain how diplomatic cultures reflect the core values of a state’s culture. Next, the chapter outlines the landscape of external influencing cultures (Tier 3) in diplomacy. Finally, the knowledge, learning, and collaboration (KLC) culture of diplomacy is considered, with opportunities for future growth.

Citation

Kucharska, W. and Bedford, D. (2023), "The KLC Approach and Public Sector Diplomacy", The Cultures of Knowledge Organizations: Knowledge, Learning, Collaboration (KLC) (Working Methods for Knowledge Management), Emerald Publishing Limited, Leeds, pp. 167-192. https://doi.org/10.1108/978-1-83909-336-420231009