The Gold Standard: An Evaluative Model

Abstract

Performance regimes attempt to bring policy development, service delivery and public assurance into a mutually supportive, coherent and joined-up approach. This chapter sets out a dynamic conceptual model that illustrates how the different parts of performance regimes are configured and how the individual parts interrelate with each other. It identifies the activities relevant to the three core domains of policy development, service delivery and public assurance and shows how they relate to situational and contextual factors, as well as the principle values and behaviour by which public service is conducted in the United Kingdom. This model forms the basis for the evaluations of the specific reforms in the following three chapters.

Citation

Murphy, P., Lakoma, K., Eckersley, P. and Glennon, R. (2020), "The Gold Standard: An Evaluative Model", Rebuilding the Fire and Rescue Services, Emerald Publishing Limited, Leeds, pp. 17-38. https://doi.org/10.1108/978-1-83867-755-820201003