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The Rise of Service Robots in Retailing: Literature Review on Success Factors and Pitfalls

ISBN: 978-1-83867-664-3, eISBN: 978-1-83867-663-6

Publication date: 7 October 2020

Service robots (SRs) in retail is an emerging topic for both scholars and practitioners.
Most of the studies are performed in the field using observational methods.
To date, there is a lack of using uniform frameworks in order to fully understand customer–robot interactions.
The dark side of robots in retail is still an underexplored area.

De Gauquier, L., Brengman, M. and Willems, K. (2020), "The Rise of Service Robots in Retailing: Literature Review on Success Factors and Pitfalls", Pantano, E. (Ed.) Retail Futures, Emerald Publishing Limited, Leeds, pp. 15-35. https://doi.org/10.1108/978-1-83867-663-620201007

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Emerald Publishing Limited