Effects of Artificial Intelligence on Tourism Business: How European Hospitality Industry Responded

Abstract

The tourism industry is undergoing a rapid transformation brought on by artificial intelligence (AI), which is offering a wide range of benefits to both businesses and their customers. Nevertheless, this technological advancement also poses a number of difficulties for which the sector will need to find solutions. This chapter investigates the effects that artificial intelligence (AI) has had on the tourism industry in Europe, with a particular focus on how the hospitality industry has reacted to the advent of this technology. Following an overview of the tourism and hospitality industries in Europe, this chapter begins with an introduction to artificial intelligence (AI) in the tourism industry. The section on the methodology describes the various approaches to research that were utilised in this study, and the section on the conclusion summarises the findings.

Citation

Ajaz, M.A., Saeed, A., Yaseen, A., Syed, A. and Muthmainnah, (2024), "Effects of Artificial Intelligence on Tourism Business: How European Hospitality Industry Responded", Alnoor, A., Bayram, G.E., XinYing, C. and Shah, S.H.A. (Ed.) The Role of Artificial Intelligence in Regenerative Tourism and Green Destinations (New Perspectives in Tourism and Hospitality Management), Emerald Publishing Limited, Leeds, pp. 101-114. https://doi.org/10.1108/978-1-83753-746-420241007