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Impact of Employee-Performance Data Management on Job Satisfaction in the Insurance Sector

Munish Gupta ^a

Vikas Sharma ^a

Nasima Mohamed Hoosen Carrim ^b

^{^a}Chandigarh University, India

^{^b}University of Pretoria, South Africa

Data Alchemy in the Insurance Industry

ISBN: 978-1-83608-583-6, eISBN: 978-1-83608-582-9

Publication date: 21 November 2024

Abstract

Introduction

Employee performance and job satisfaction are crucial factors that influence organizational success, particularly in the insurance industry. The advent of data-driven approaches has led to the emergence of Employee-Performance Data Management (EPDM) practices, which play a pivotal role in shaping employee outcomes. This study, with its clear focus on the impact of EPDM on job satisfaction within the insurance sector, aims to provide an understanding of this relationship, employing a positivist perspective grounded in existing theories.

Purpose

The primary objective of this research is to investigate the influence of EPDM variables, such as data integration, technology integration, and ethical considerations, on job satisfaction among employees in the insurance industry.

Methodology

We adopted a causal-comparative research design. This design allowed us to discern the cause-and-effect relationships among the variables under study. We collected data through structured questionnaires, ensuring a diverse sample of 415 employees across various job roles within the insurance sector. Our analytical framework encompassed multiple regression analysis, f-tests, t-tests, and calculations of means and standard deviations, all of which were used to rigorously assess the data.

Findings

Our study's findings have significant implications for the insurance industry. We found that aspects of EPDM variables, including data integration, technology integration, and ethical consideration, have a profound impact on job satisfaction. These results underscore the critical role of effective data management in enhancing employee outcomes. They also highlight the need for insurance companies to invest in robust data management strategies, potentially leading to improved job satisfaction and enhanced organizational performance.

Keywords

Citation

Gupta, M., Sharma, V. and Carrim, N.M.H. (2024), "Impact of Employee-Performance Data Management on Job Satisfaction in the Insurance Sector", Taneja, S., Kumar, P., Reepu, Kukreti, M. and Özen, E. (Ed.) Data Alchemy in the Insurance Industry, Emerald Publishing Limited, Leeds, pp. 97-117. https://doi.org/10.1108/978-1-83608-582-920241016

Publisher

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Emerald Publishing Limited