Participants' Satisfaction: A Measure of Project Success

Abstract

The importance of the satisfaction derived by participants has escalated in all manufacturing sectors. Due to increased opposition and dissatisfied participants, the importance of participant satisfaction is being stressed in construction as well, despite the fact that only a few studies have been conducted thus far. Many stakeholders are involved in construction projects, and their satisfaction may result in having a direct effect on the successful delivery of the project. Construction projects have to do with several stakeholders; also, their satisfaction could straightforwardly impact the presentation of resulting projects. It is difficult to express participant satisfaction solely in terms of numbers. Achievement of specific objectives (successes) that lead to compensation of specific project goal could be achieved all through the recurring value–goal procedures at the design and development phases, when construction professionals are involved in the project. It can be inferred that participant satisfaction is critical to preserving the project's consistency and degree of collaboration.

Citation

Oke, A.E. (2022), "Participants' Satisfaction: A Measure of Project Success", Measures of Sustainable Construction Projects Performance, Emerald Publishing Limited, Leeds, pp. 33-40. https://doi.org/10.1108/978-1-80382-997-520221007