Business Processes Powered by Big Data: Current Issues and New Research Directions

Abstract

This chapter uses multiple research methods, including quantitative science mapping analysis (SciMat) and a qualitative literature review, to provide insight into the academic debate unfolding at the intersection of big data and business processes. SciMat analysis based on keyword co-occurrence enabled identifying 12 of the most productive research themes, as reflected in a poll of 301 articles about big data and business processes. The three most important themes are: firm performance, Industry 4.0, and innovation. The traditional literature review on firm performance indicated that big data analytics (BDA) positively influence business process performance and have a beneficial impact on a firm’s performance, that is, the role of big data is viewed as critical in the context of Industry 4.0 because it enhances productivity and improves business processes. The benefits of BDA can be achieved only if the organizational obstacles related to planning, workforce attitude, and alignment with strategy are overcome. Moreover, big data is perceived as a significant source of innovation in an organization and can be conceptualized with the use of a resource-based view (RBV) of the firm. BDA positively influence business processes, which is strengthened by adequate implementation and openness to innovation.

Citation

Malik, R. and Rybkowska, K. (2023), "Business Processes Powered by Big Data: Current Issues and New Research Directions", Visvizi, A., Troisi, O. and Grimaldi, M. (Ed.) Big Data and Decision-Making: Applications and Uses in the Public and Private Sector (Emerald Studies in Politics and Technology), Emerald Publishing Limited, Leeds, pp. 145-161. https://doi.org/10.1108/978-1-80382-551-920231010