Access divide

, 168

Accountability

, 35

African healthcare systems

, 63

Artificial intelligence (AI)

, 207

Association of Southeast Asian Nations (ASEAN)

, 121

Bank relationship managers

, 124

Black, Asian and Minority Ethnic groups (BAME groups)

, 149

Boundaries

, 5

Breach

, 68

Broadcasted video lessons on digital divide

, 173–175

Coalition for Epidemic Preparedness Innovations (CEPI)

, 44

Collaborations

, 44–45, 218

Collaborative governance

, 44–45, 47

Colquitt’s typology

, 82

Common good

, 63, 66–67

Common law

, 99

Commonwealth of Independent States regions (CIS regions)

, 118–119

Communication, international and local labour standards for

, 106

Community engagement

, 183–184

Compensation

international standards for

, 100

local/national standards for

, 100–102

Competences upskilling

, 5–6

Complexity

, 84

Computer algorithms

, 117–118

Conspiracy theory

, 199, 208

Constructive dismissal

, 100

Contact tracing

, 34

Convention

, 98–99

Coronavirus disease of 2019 (COVID-19)

, 2, 7–8

economic recovery and stimulus package

, 35

pandemic

, 30–31, 62, 77–78, 83, 85, 131–132, 146, 164

state of healthcare in Africa before outbreak of

, 63–64

Crisis management

, 78

Cross-sector collaborative initiatives

, 44

Cyber-stalking

, 120

Dialogues

, 222

Digital divide

, 154–155, 164, 168

broadcasted video lessons on

, 173–175

consequences

, 168–169

and impact on work (ers) during pandemic

, 150–151

impacts of COVID-19 on Mauritian Economy

, 164–165

impacts of COVID-19 on Mauritian Education System

, 165–166

impacts of COVID-19 related digital initiatives

, 169–175

impacts of COVID-19–related initiatives on digital education in Mauritius

, 167–175

Mauritian Government initiatives towards remote and digital education

, 166–167

online mode of teaching and learning

, 170–173

recommendations

, 175–176

types

, 168

Digital education

, 164

impacts of COVID-19–related initiatives on digital education in Mauritius

, 167–175

Mauritian Government initiatives towards remote and

, 166–167

Digital Education for All (DEFA)

, 164

Digital exclusion

, 147

Digital fluency scores

, 117–118

Digital gender divide

, 116, 124

and antecedents

, 119–120

empirical findings

, 118–119

recommendations to empower women entrepreneurs and overcoming

, 121–124

women entrepreneurs and empowerment in new normal

, 120–121

Digital illiteracy

, 120

Digital paraphernalia

, 116

Digital services

, 209–210

Digital skills/internet access, differences in

, 136–138

Digital technologies

, 117–118, 209–210

Digital transformation

, 118, 199, 208

dilemma

, 209

Digital unite

, 164

Digitalisation

, 5, 116, 124, 221–222

Digitisation

, 9

Dilemma

, 209

Direct financial assistance

, 12–19

Disaster management

, 29–31

Discrimination

, 81

Dismissal

international standards for

, 98–99

local standards for

, 99–100

Distance learning

, 183–184

Distance work

, 133

Distributive fairness

, 82

District Task Forces (DTFs)

, 50–51

Ebola Private Sector Mobilisation Group (EPSMG)

, 44

Economic recovery and stimulus package (ERSP)

, 35

Economic sector in new normal

, 201–202

Economic Sustainability Plan (ESP)

, 99

Education 3.0

, 186

Education 5.0

, 186

Education Act

, 164, 166–167

Education and training shifts

, 221

Effectiveness

, 86

Electronic-based learning (e-learning)

, 187

Emergencies

, 45

Employee

contract

, 100

management in era of COVID-19

, 85–88

Employment

, 97–98

Entrepreneurial gender gap

, 121

Epidemics

, 2

Equal digital world

, 124

Ethical decision-making process

, 96

Ethical principle

, 78–80

Ethics

, 182

Fairness

, 81, 96

Female entrepreneurship

, 117

Financial support and incentives

, 122–124

Financial/economic impact of COVID-19 on healthcare

, 69

Flexibility shifts

, 220

Flexible hours

, 133

Flexible work

, 133, 205–206

Flexible working practices (FWP)

, 146–148

Flexible workplace

, 133

Fourth Industrial Revolution (4IR)

, 116, 180

tools used in Zimbabwe’s HEIs

, 189–191

trajectories

, 180–182

Future of work

, 221–222

Future of Work Institute (FWI)

, 205–206

Gender inequity

, 136–138

issues around

, 148–149

in work-life balance

, 154

Gender issues

, 148–149

Gender studies

, 148

General Principles and Operational Guidelines on Fair Recruitment (GPOG)

, 97

Global Alliance for Improved Nutrition (GAIN)

, 202

Global economy

, 183

Globalisation

, 9

Good governance

, 29, 200

Governance

, 44–45, 180, 198–199

in new normal

, 200

shifts

, 221–222

Governing collaborations

, 44–46

governing through actors

, 52–53

governing through processes

, 51–52

governing through structures

, 50–51

key considerations in governing collaborative initiatives

, 49–53

Government of Uganda (GoU)

, 51

Government of Zimbabwe

, 181

GoZ

, 34–35

Gross domestic product (GDP)

, 31, 116

Hagholm v. CoreioInc, 2017 ONSC 77113

, 100

Health

and business intersections

, 62

as common good

, 218

context setting

, 62–63

COVID-19 and morality of healthcare workers

, 67–69

COVID-19 effects and usage of health services

, 65–66

effect of COVID-19 on healthcare systems

, 64–65

financial/economic impact of COVID-19 on healthcare

, 69

paradox of healthcare as common good amidst COVID-19 challenges

, 66–67

preparing for future pandemics and solutions to challenges facing healthcare systems

, 70–72

recommendations

, 72

and safety shifts

, 221

sector in new normal

, 200–201

SMEs as healthcare providers

, 69–70

state of healthcare in Africa before outbreak of COVID-19 pandemic

, 63–64

Health maintenance organisations (HMOs)

, 104

Healthcare

, 200

challenges

, 62

effect of COVID-19 on healthcare systems

, 64–65

financial/economic impact of COVID-19 on

, 69

morality of healthcare workers

, 67–69

preparing for future pandemics and solutions to challenges facing healthcare systems

, 70–72

High-speed broadband

, 117

Higher education institutions (HEIs). See also Digital education

, 180

fourth industrial revolution trajectories in

, 181–182

operation

, 182–184

virtual teaching and learning in HEIs

, 187–188

Human resource policies

, 96

Human rights

, 33–34

Hurdles to access

, 118

Inclusive digital world

, 124

Inequality of opportunity and impact

, 6

Information, Communication and Technology (ICT)

, 116–117, 205

Informational fairness

, 82

Innovation

, 184

Integrated Communication and Information Dissemination Strategies (ICIDS)

, 208

Interactional fairness

, 82

International Labour Organisation (ILO)

, 97

International labour standards for health and safety

, 103–104

International standards

for communication

, 106

for compensation/salary/pay/wages

, 100

in recruitment

, 97

for termination/dismissal/lay-offs

, 98–99

Interpersonal fairness

, 82

ITU study

, 117

Kampala Capital City Authority (KCCA)

, 48

Knowledge acquisition

, 7

Labour

, 97

Labour Act

, 97–98, 100–102

Labour relations

, 96

Laissez-faire principle

, 97–98

Lay-offs

international standards for

, 98–99

local standards for

, 99–100

Leadership

, 78, 85

Least Developed countries (LDCs)

, 118–119

Legacy

, 124

Local Government Financial Structure Review project (LGFR project)

, 53

Local labour standards

for communication

, 106

for health and safety

, 104–106

Local standards. See also International standards

in recruitment

, 97–98

for termination/dismissal/lay-offs

, 99–100

Lockdown

, 132

Loyalty gaps

, 6–7

Manager-employee relations, changes in

, 152

Mauritian Economy, impacts of COVID-19 on

, 164–165

Mauritian Education System, impacts of COVID-19 on

, 165–166

Mauritian Government initiatives towards remote and digital education

, 166–167

Mauritius

, 164

impacts of COVID-19–related initiatives on digital education in

, 167–175

Mauritius Chamber of Commerce and Industry (MCCI)

, 165

Medical tourism

, 63

Mental health

, 221

Micro, small and medium-sized enterprises (MSMEs)

, 121

Ministry of Education (MoE)

, 166

Mobile work

, 133

Moral leadership

, 8

Morality of healthcare workers

, 67–69

Multi-Sectoral COVID-19 National Task Force

, 45

Multi-sectorial partnerships

, 44

COVID-19 response partner activity map

, 48

key considerations in governing collaborative initiatives

, 49–53

research approach

, 47–49

structures, processes and actors

, 45–47

National Broadband Network (NBN)

, 117

National Centre for Disease Control (NCDC)

, 203

National COVID-19 Task Force (NTF)

, 47–48, 52–53

National Industrial Court of Nigeria (NICN)

, 99

National lockdowns

, 33–34

National Minimum Wage Act

, 101

New Normal

, 198

economic sector in

, 201–202

governance in

, 200

health sector in

, 200–201

new normal–induced digital transformation in Nigeria

, 207

new normal–induced flexible working

, 205–206

new normal–induced health and safety at workplace

, 206–207

new normal–induced work from home and work-life balance

, 204–205

public service delivery

, 202–203

and women

, 120–121

workplaces and conspiracy

, 203–204

Nigeria

, 97–98, 131–132

local/national standards for compensation/salary/pay/wages in

, 100–102

new normal–induced digital transformation in

, 207

Nigeria–COVID-19 Action Recovery and Economic Stimulus (NG-CARES)

, 100–101

Occupational Safety and Health (OSH)

, 104, 206–207

Office of the Prime Minister (OPM)

, 52

Olive case study

, 152–153

analysing

, 153–155

Online harassment

, 120

Online learning

, 167

Online recruitment portals

, 120

Ontological dignity

, 219

Organisational fairness

, 78, 80, 83

COVID-19 pandemic, work environment and

, 83–85

and employee management in era of COVID-19

, 85–88

Organisational leadership

, 78–80

Organisational support

, 139–141

Organisational sustainability

, 80

Pan-Atlantic University (PAU)

, 96–97

communication channels during COVID-19

, 106

international and local labour standards for communication

, 106

international labour standards for health and safety

, 103–104

international standards for compensation/salary/pay/wages

, 100

international standards for termination/dismissal/lay-offs

, 98–99

international standards in recruitment

, 97

jurisdictions

, 102–103

local labour standards for health and safety

, 104–106

local standards for termination/dismissal/lay-offs

, 99–100

local standards in recruitment

, 97–98

local/national standards for compensation/salary/pay/wages in Nigeria

, 100–102

occupational safety and health standards during COVID-19

, 105–106

payment of wages process during COVID-19

, 102–103

recruitment process during COVID-19

, 98

termination of work process during COVID-19

, 100

Pandemics

, 2, 31, 62–63, 132, 136, 138–139, 199, 218

Parish Task Forces (PTFs)

, 50

Pay

international standards for

, 100

local/national standards for

, 100–102

People management

, 96

Personal Protective Equipment (PPE)

, 34, 200–201

Personality

, 138–139

Physical preparations

, 219

Post-pandemic retrieval jobs

, 118

Pre-COVID-19 views of Lagosians on working from home

, 133–134

Presidential Task Force (PTF)

, 202

Privacy

, 5

Private HEIs

, 181

Procedural fairness

, 82

Profit

, 68

Prosperous digital world

, 124

Public distrust

, 28

Public health preparedness clinics (PHPCs)

, 71–72

Public healthcare systems

, 68

Public HEIs

, 181

Public Private Partnerships (PPP)

, 184

Public service delivery

, 199, 208

in new normal

, 202–203

Public service outcomes

, 44

Public trust

, 28–29

conceptualising

, 29

disaster management and

, 29–31

implications on

, 32–36

in Zimbabwe

, 31–32

Public-private collaborative initiatives

, 44

Quality-of-use gap

, 168

Quarantine Act

, 98

Quarantine centres for returning citizens and travellers

, 34–35

Racial dimension of inequity

, 149

Racial inequity

, 147

‘Rallying around the flag’

, 29

Reaching Out All (RAO)

, 164

Recruitment

, 38

Redundancy

, 96–97

Relationality

, 218

Remote leadership

, 6

Remote work

, 132–133

COVID-19 pandemic and forced adoption of remote work by employers

, 134–135

pandemic and experience of remote work for employees

, 136–138

Remote working

, 4–5, 146, 148

Remuneration

, 7

Resident district commissioners (RDCs)

, 65

Resilience as core value for future

, 222–227

Resilient digital world

, 124

Responsible leaders, characteristics

, 78, 80

Responsible leadership (RL)

, 78–79, 85, 88

Responsible management (RM)

, 9, 96, 219

in crisis

, 9–11

general RM recommendations

, 11–21

and rebuilding public trust post COVID-19 pandemic

, 36–38

Restructuring

, 84

Rising costs of kinds

, 6

Safety

, 96–97

Salary

international standards for

, 100

local/national standards for

, 100–102

SARS-CoV-2

, 2

Service delivery

, 198

Service-fees

, 209–210

Sexual trafficking

, 120

Shifts

, 222

Small and medium enterprises (SMEs)

, 35, 69, 118

as healthcare providers

, 69–70

Small island developing states (SIDS)

, 118–119

Stakeholders

, 9

Standard

, 52

Stimulus

, 72

Stress

, 7

Sub-County Task Forces (STFs)

, 50

Sustainability for triple bottom line

, 96

Sustainable

, 79–80

Sustainable Development Goals (SDGs)

, 164

SDG4

, 164

Team dynamics, changes in

, 151–152

Teamwork dynamics

, 150–151

Technological stress

, 7

Technology shifts

, 220–221

Technophobia

, 120

Telecommuting

, 133

Telemedicine

, 63–64

Telework (ing)

, 104, 133

Termination

international standards for

, 98–99

local standards for

, 99–100

Testing

, 34

Theory of Digital Technology Access and Societal Impacts

, 167

3rd Industrial Revolution (3IR)

, 181–182

Transformation of education in Zimbabwe

, 185–186

Transparency

, 35

Trust. See also Public trust

, 6–7, 30

gaps

, 6–7

Uganda

, 62

Uncertainty

, 83–84

Unfair dismissal

, 99

Use divide

, 168

User engagement

, 209

Vaccine rollout

, 35–36

Values

, 222

creation for stakeholders

, 96

Velcro organisations

, 83

Village Task Force (VTF)

, 50

Virtual teaching and learning in HEIs

, 187–188

Virtual working environments (VWEs)

, 6

Volatile, Uncertain, Complex and Ambiguous (VUCA)

Volatility, uncertainty, complexities and ambiguity (VUCA)

, 2, 8, 77–78, 86

Wages

international standards for

, 100

local/national standards for

, 100–102

Welfare

, 7

Well-being

, 7

Women entrepreneurs

and empowerment in new normal

, 120–121

provision of training and education opportunities for

, 122

recommendations to empower women entrepreneurs and overcoming digital gender divide

, 121–124

Women-owned start-ups

, 120

Women’s Economic Empowerment (WEE)

, 116

Women’s empowerment

, 116–124

Work environment

, 83–85

Work from anywhere (WFA)

, 220

Work from home (WFH)

, 5, 220

Work mode shifts

, 218

Work values

theories and conceptions

, 2–4

trends and questions

, 4–7

Work-life balance

, 204–205

Work-life policies

, 133

Working hours

, 7

Working-from-Home (WFH)

, 131–133, 146

changes in manager-employee relations

, 152

changes in team dynamics

, 151–152

COVID-19 pandemic and forced adoption of remote work by employers

, 134–135

digital divide and impact on work (ers) during pandemic

, 150–151

family support

, 141

as flexible working practice

, 147–148

issues around gender inequity

, 148–149

key issues

, 147

Olive case study

, 152–153

organisational support

, 139–141

pandemic and experience of remote work for employees

, 136, 138–139

pre-COVID-19 views of Lagosians on

, 133–134

racial dimension of inequity

, 149

recommendations

, 155–157

World Health Organization (WHO)

, 198, 221

Zimbabwe

conceptualising public trust

, 29

COVID-19 response

, 28

disaster management and public trust

, 29–31

implications on public trust

, 32–36

public trust in Zimbabwe

, 31–32

responsible management and rebuilding public trust post COVID-19 pandemic

, 36–38

transformation of education in

, 185–186

Zimbabwean HEIs

, 181

4IR tools used in

, 189–191

deficiencies in Zimbabwean perspective

, 185

effects of Covid-19 on

, 188

methodology

, 188–189