Choosing Kindness: Finding Kindness in Management and Organization Studies

Abstract

This chapter examines how key management theories in management and organization studies (MOS) have addressed kindness. Beginning with a definition of kindness, the chapter reviews the primary works of Frederick Taylor, Elton Mayo and Henri Fayol to surface an alternate account of MOS. ANTi-History is adopted to examine how each of these management theories present kindness providing an alternate account of MOS that predominantly focuses on efficiency and effectiveness. The chapter then re-evaluates MOS using a lens of kindness and the impact to contemporary organizations.

Citation

Coller, K.E. (2022), "Choosing Kindness: Finding Kindness in Management and Organization Studies", Thomason, M. (Ed.) Kindness in Management and Organizational Studies (Kindness at Work), Emerald Publishing Limited, Leeds, pp. 13-27. https://doi.org/10.1108/978-1-80262-157-020221002