Clean Language Interviewing in Management Systems Auditing
ISBN: 978-1-80117-331-5, eISBN: 978-1-80117-330-8
Publication date: 20 July 2022
Abstract
Chapter Summary
The chapter describes how the application of clean language interviewing (CLI) to management systems auditing (MSA) originated; the resulting Yamagami-Small (YS) process; the challenge of gaining acceptance from auditors and leaders in Japanese manufacturing companies; and the lessons learned as a result of the application of CLI to MSA in a Japanese culture. The chapter will be relevant to quality improvement specialists and more widely to anyone conducting an audit in an organisational setting.
Keywords
Acknowledgements
Acknowledgements
Our thanks to Sharon Small and Emi Yamagami who both provided substantial contribution to the development of this work.
Citation
Yamagami, Y. and Ramirez, J. (2022), "Clean Language Interviewing in Management Systems Auditing", Cairns-Lee, H., Lawley, J. and Tosey, P. (Ed.) Clean Language Interviewing, Emerald Publishing Limited, Leeds, pp. 179-190. https://doi.org/10.1108/978-1-80117-330-820221014
Publisher
:Emerald Publishing Limited
Copyright © 2022 Yuji Yamagami and James Ramirez. Published under exclusive licence by Emerald Publishing Limited