Index
Global Strategic Management in the Service Industry: A Perspective of the New Era
ISBN: 978-1-80117-082-6, eISBN: 978-1-80117-081-9
Publication date: 12 September 2022
This content is currently only available as a PDF
Citation
(2022), "Index", Tabari, S. and Chen, W. (Ed.) Global Strategic Management in the Service Industry: A Perspective of the New Era, Emerald Publishing Limited, Leeds, pp. 189-193. https://doi.org/10.1108/978-1-80117-081-920221016
Publisher
:Emerald Publishing Limited
Copyright © 2022 Saloomeh Tabari and Wei Chen
INDEX
Activity tourism
, 125
‘Actors involved’ grouping
, 65, 72–73
Agency theory
, 62–63
Algorithms
, 18
Amazon Mechanical Turk
, 30
Amplification strategies
, 178–182
Artificial intelligence (AI)
, 18
AI-powered robots
, 22
‘Asset light’ strategies
, 69
‘Asset right’ strategies
, 69
Atmosphere
, 157
Augmented reality (AR)
, 176, 184
Average variance extracted (AVE)
, 37
Baby boomers
, 142
Bed-and-breakfast model (B&B model)
, 126
Brand differentiation
, 178
Brand management
, 178–182
Brand’s social or experiential currency
, 181
Business
capability theory
, 63
immediate effects of pandemic on business
, 2–3
internationalization
, 58
knowledge theory
, 62–63
strategy
, 65–66
Business experience (Bx)
, 184–185
Café
culture
, 154–156
findings
, 158–159
methodology
, 156–158
tribes
, 156–157
Calorie information impacts on food choice and food purchasing behaviour
, 167
Calorie labelling
, 164
Capacity Management Model
, 140, 147
Casual dining restaurants
, 22
Challenge–hindrance appraisals
‘employees’ STARA awareness and
, 25–27
‘employees’
, 20
mediating role of challenge–hindrance appraisals of STARA awareness
, 27–30
China, rural tourism in
, 121
Chinese travel operators
, 140
Coach tours
, 143
Cognitive appraisal theory
, 26
Communication strategies
, 82
Communities
, 154
Composite reliability (CR)
, 37
Consumer decision-making
, 164
Consumer purchasing behaviour
, 2
challenges faced by retail supply chain
, 6
changes in
, 3–4
changes in grocery product preferences
, 4–5
changes in way grocery consumers shop
, 5–6
changes to shopping behaviour during lockdown
, 7–8
findings
, 7–11
immediate effects of pandemic on business
, 2–3
immediate effects of pandemic on marketing
, 3
methodology
, 6–7
motivations underlying changes to shopping behaviour during lockdown
, 9–10
participants and methods
, 7
post-lockdown shopping behaviour
, 10–11
Counter-culturalists
, 155
Covariance-based SEM (CB-SEM)
, 37
COVID-19
, 120
epidemic
, 105
impact on entrepreneurs
, 105–106
impact on tourism industry
, 140
outbreak
, 82, 85
pandemic
, 2–3, 5, 86, 184
Creativity
, 121, 124–125
Cretan wineries
, 82, 87
Crisis
, 124–125
management
, 104
Critical approach to discourse analysis (CDA)
, 127
Cronbach’s α
, 37
Culture
, 154–156
Customer experience
, 176
Customer experience management (CEM)
, 176
Customer relationship management (CRM)
, 177
Customer-centricity
, 176
Czech Tourism Agency (CTA)
, 120
De-internationalization
, 59
Decision-making
, 165
Digital communication
, 83
Digital environment
, 82–83
Direct 2 Consumer model (D2C model)
, 4
Dis-involvement syndrome
, 24
‘Disaster Management Plan’
, 141
Domestic tourism
, 120
‘Drive in Fear’ school
, 26
E-commerce
, 2
Eclectic theory framework
, 62
Eco-tourism
, 125
‘Employees’ STARA awareness and challenge–hindrance appraisals
, 25–27
Entrepreneurship
, 100
Ethnic female entrepreneurs
, 101
data analysis
, 107
findings
, 107–112
literature review
, 101–106
sampling and data collection
, 107
Experiences
, 176
future of experiential marketing
, 184–185
relationship marketing, brand management and amplification strategies
, 178–182
strategically implementing experiential marketing
, 182–183
Experiential marketing
, 176–178
future of
, 184–185
strategically implementing
, 182–183
Fast-food restaurants (see Quick-service restaurants (QSRs))
Female entrepreneurs
, 101–102
challenges for
, 102–103
and COVID crisis
, 106
motivations for
, 103–104
Female entrepreneurship
, 100
Firm-specific factors
, 69
Flaneur
, 155, 157
Food industry
, 165
Foreign direct investment (FDI)
, 61, 102
Fornell–Larcker criterion
, 37
Glocalization
, 58
Grocery consumers shop, changes in
, 5–6
Grocery product preferences, changes in
, 4–5
Gross domestic product (GDP)
, 67, 140
Group tour operators (GTOs)
, 140
alter holiday proposition
, 142–143
Growth
, 68–69
Hard-services
, 61
High-calorie foods
, 164
Hindrance stressors
, 25–26
Hotel chains
, 64–65, 68, 70
Hotel industry
, 58, 60–61
motivation to internationalize for
, 61–64
motivational factors for hotel industry-specific internationalization
, 63
Ice cream tourists
, 145
Idealized influence
, 123
Immigrant entrepreneur’s motivation
, 104–105
Individual consideration
, 123
Industry 4. 0
, 18, 21
adoption of STARA in
, 22
Innovation
, 121–122, 124–125
innovation-related models
, 61
orientation
, 121
in tourism industry
, 121–122
Innovative work behaviour, impact of STARA awareness on
, 23–25
Inspirational motivation
, 123
Intellectual stimulation
, 123
International tourism
, 120, 144–145
Internationalization
motivation to
, 58–60
motives
, 58
process
, 58–59
traditional theories
, 61
Job
demands–resources model
, 20
insecurity
, 25–26
replacement theory
, 20
satisfaction
, 19
Key performance indicators (KPIs)
, 183
Labour market, adopting STARA and challenges in
, 21–23
Laissez-Faire leadership theory
, 123
Leadership
, 122–125
Macro/regional approach
, 82
Management employee group, structural model for
, 37–42
Marketing
immediate effects of pandemic on
, 3
innovation
, 122
Measurement model
, 35–37
Menu labelling
, 166
Migrant
, 102
Networks
, 104–105
Non-management employee group, structural model for
, 43–45
‘Nong Jia le’
, 125–126
Opportunity identification
, 101
Ordinary least squares regression (OLS regression)
, 31
Organizational commitment
, 19
Organizational crisis
, 125
Organizational innovation
, 122
Out-of-home eating
, 165
Overtourism (see also Rural tourism)
, 140, 143–144
countries managed pandemic
, 140–142
impact of COVID-19 on tourism industry
, 140
GTOs alter holiday proposition
, 142–143
impacts on host destination
, 144–146
metrics to understand potential risks of
, 147–150
strategies to combat
, 146–147
Ownership, location and internalization framework (OLI framework) (see Eclectic theory framework)
Partial least squares–structural equation modelling method (PLS-SEM)
, 31, 35, 37
bootstrapping results for management sample
, 40
bootstrapping results for non-management sample
, 44–45
Post-lockdown shopping behaviour
, 10–11
Postmodern tribes
, 156
Pre-seeding
, 182
Proactive motives
, 67–70
Process innovation
, 122
Product innovation
, 122
Psychic distance
, 71
Qualitative Research methods
, 64
Quantitative analysis
, 88
Quick-service restaurants (QSRs)
, 164–165
calorie information impacts on food choice and food purchasing behaviour
, 167
methodology
, 168–169
policy of representing calorie labelling on menu
, 166
Reactive motives
, 70–72
Relationship marketing
, 178–182
Restaurant management
, 23
Retail industry
, 2, 6
Retail supply chain, challenges faced by
, 6
Return on investment (ROI)
, 183
Robotics
, 18
‘Rural Min Su’
, 126
Rural tourism
, 120
in China
, 121
development
, 120
findings
, 127–130
literature review
, 121–126
methodology
, 126–127
Seeds of social network
, 181
Seeking new opportunities
, 65–72
Services
, 60–61
Slumdog’ tours of Mumbai’s slums
, 145
Small-and medium-sized enterprises (SMEs)
, 106, 122
Smart technology
, 18
Smartphone adoption
, 184
Social currency
, 177, 180–181
Social distancing
, 142
Social identity theory
, 123
Social media for wineries involved in wine tourism
, 85–86
Soft services
, 58
findings
, 65–73
motivation to internationalize
, 58–60
motivation to internationalize for hotels
, 61–64
research methodology
, 64–65
services and hotel industry
, 60–61
Standardized root mean square residual (SRMR)
, 37
STARA technologies
, 18–19
adopting STARA and challenges in labour market
, 21–23
data analysis
, 31–33
‘employees’ awareness
, 19
‘employees’ challenge–hindrance appraisals
, 20
‘employees’ STARA awareness and challenge–hindrance appraisals
, 25–27
literature review and hypotheses development
, 21–30
measurement model
, 35–37
mediating role of challenge–hindrance appraisals of STARA awareness
, 27–30
‘respondents’ characteristics
, 33–35
sampling and data collection
, 30
impact of STARA awareness on innovative work behaviour
, 23–25
structural model for management employee group
, 37–42
structural model for non-management employee group
, 43–45
survey instrument
, 30–31
Strategically implementing experiential marketing
, 182–183
Strategy
, 101
Stress
, 25
Structural model
for management employee group
, 37–42
for non-management employee group
, 43–45
Talent
, 121
Teleworking
, 106
Template Analysis (TeA)
, 107
Thematic analysis
, 88
Tinder
, 184
Tour operators
, 140
Tourism
business in rural area
, 125–126
consumption
, 122
impact of COVID-19 on tourism industry
, 140
organizations
, 146
Tours
, 140
Transaction cost theory
, 62–63
Transactional model of stress
, 25–26
Transformational leadership
, 122–124
Tribes
, 156
Turnover intention
, 19
Two-dimensional framework
, 25–26
Unprompted international service requests
, 71
Uppsala models
, 61
Urban café sociality
, 156
Variance inflation factor (VIF)
, 37
Vicarious learning
, 71
Vice president (VP)
, 64–65, 70, 72
Virtual reality (VR)
, 184
Wellbeing
, 19
Wellness tourism
, 125
Wine tourism
, 83
social media for wineries involved in
, 85–86
terroir
, 83
Wineries
perspective
, 83–85
social media for wineries involved in wine tourism
, 85–86
Wines of Crete
, 86–87
Winescape
, 82, 84
findings
, 90–93
literature review
, 83–86
methodology
, 86–90
Women entrepreneurs
, 102–103, 106
Word-of-mouth marketing (WOMM)
, 178, 180–181
Work stressors
, 25
World Health Organization (WHO)
, 2
World Travel and Tourism Council (WTTC)
, 140
Z-scores
, 31
Zocdoc
, 185
- Prelims
- Chapter 1: The Impact of the COVID-19 Pandemic on Consumer Purchasing Behaviour: Implications for the Retail Sector
- Chapter 2: Employees’ STARA Awareness and Innovative Work Behavioural Intentions: Evidence from US Casual Dining Restaurants
- Chapter 3: The Strategic Decision to Internationalize Within Soft Services: The Context of Hotels
- Chapter 4: Social Media for Wine Tourism: The Digital Winescape of Cretan Wineries in the Era of COVID-19
- Chapter 5: Ethnic Female Entrepreneurs in the Service Sector: Challenges and Motivations
- Chapter 6: Leadership, Innovation and Services Strategy in China’s Rural Tourism During Post-pandemic Period
- Chapter 7: The Impact of COVID-19 on Group Tour Operators and the Implications for Overtourism
- Chapter 8: Café Tribes: A Typology of Café Customers
- Chapter 9: Menu Labelling and Customer Decision-making: Case of Calorie Information on the Menu of the Quick-service Restaurants
- Chapter 10: The Role of Experiences in Driving Strategy in the 21st Century
- Index