Accelerators

, 17

Action design research (ADR)

, 259–261

Adaptive challenges

, 224

Adaptive system

, 222–225

Adidas

, 159

digital design transformation at

, 173

Adobe Visual Trends Report

, 5

Adoption

, 17, 27

Aesthetics

, 24–25

Agency

, 256

Agile

, 20

Alexander, Christopher

, 82

Ambidexterity

, 17

Apple Store

, 23

Appreciative inquiry

, 209

Architect

, 86

Architecture

, 5

Art and craft of making

, 82

Artifact

, 47

Artificial intelligence (AI)

, 51

Artificial neural networks (ANNs)

, 51

Aspirational emotions

, 170–171

Assembling

, 222

Attachment theory

, 58

Attention

, 140

Attributes

, 85–86

Augmented/virtual reality (AR/VR)

, 15

Autonomy

, 136, 140, 141, 197

Autopoiesis

, 254

Availability

, 140, 141

Back talk

, 82

Bassett, Danielle S.

, 53–54

Bauhaus

, 81

Beginner’s mind

, 20

Behavioral intent

, 175

Behaviorism

, 49

Bergson, Henri

, 254–255

Binding

, 254

Bodily functions

, 53–54

Boundary crossing

, 87

Boundary object

, 80, 84–85

Brain imaging technique

, 58

electroencephalogram

, 51

functional magnetic resonance imaging

, 50

functional near infrared spectroscopy

, 204–205

Brain-mind dialectic

, 62

Brainstorming

, 22–23

Bricolage

, 83–84

Bruecker, Joern

, 37–38

Bruner, Jerome

, 202

Buchanan, Richard

, 82–83

Business as usual situation

, 29

Business contingencies

, 36

Business Value Propositions (BVP)

, 42–43

Buxton, Bill

, 81–82

Call to action

, 232–234

Carney, Sean

, 42

Catalysts

, 120–121

Central executive network

, 55–56

Central nervous system (CNS)

, 60

Champions of Innovation

, 200–201

Change

agents

, 24

new challenges for

, 25–29

Change management

, 23, 25, 65–66

Chief Design Officer (CDO)

, 42

Chief Learning Officer (CLO)

, 39

Choosing

, 222

Citizenship

, 201

Co-creation

, 222

Coaching

, 136

Cocreate

, 256

methodology

, 108–109

program

, 42–44

Cocreation of meaning

, 96–99

Cognition

, 7

embodied cognition

, 60

situated cognition

, 60

Cognitive bias

, 65

Cognitive boundaries

, 87

Cognitive functions

bodily functions

, 53–54

executive functions

, 53–54

Cognitive neuroscience

, 56, 68–69

Cognitive science

, 49–50

Cognitive transition

, 209

Cognitive user experience design

, 51–52

Collaboration

, 16–17, 170

Collaborative efforts

, 263

Collaborative inquiry

, 100–101, 103, 259–261, 263, 265

Collaborative story-making

, 264

Collage

, 127

Collective

, 133, 189–190

challenge

, 135–136

consciousness

, 58–59

energy sustainable at Sorgenia

, 145

experience

, 137, 142, 149, 154

insights and reflections

, 142, 144, 154, 158

insights on engaging

, 201–202

reflection

, 213, 218–219

research design

, 137

shaping

, 213, 220–221

Sintetica’s human-centered organization

, 133–135

Sorgenia’s challenge

, 146

Sorgenia’s research design

, 146–149

space

, 103

Command and control

, 136

Communication

, 139

Communicative inquiry

, 90

Community for collaboration

, 98

Community of practice

, 3

Competencies

, 50

Complex systems or environments

, 82–83

Comprehension

, 140

Computational theory of mind (CTM)

, 49–50

Concept Design Games [Habraken]

, 72–73

Confidence, collaboration, creativity [three “C’s”]

, 173

Consciousness

, 58–59

Container for collaboration

, 98–99

Convergence

, 6–7, 192–193

Converging

, 222

Corporate sponsorship

, 261

Cosplays

, 125, 127, 200–201

COVID-19

, 32

Craft of making objects

, 70–71

Creativity

, 57, 140

Critical thinking, designing needs

, 192–193

Critique

, 22–23

Culture

, 253

Data intelligence

, 161–162

Data-rich design objects trigger imagination

, 191–192

Deep ecology

, 223

Democracy

, 93–94

Design

, 38, 45–46, 81–82, 99, 208, 253–257

call to action

, 232–234

community

, 173

dialog

, 79–80, 87, 91

dialogical engagement

, 208–211

D²T narrative

, 229–232

as Ecotone

, 79–80

games

, 72–73

ideals as adaptive system

, 222–225

as making

, 68, 74, 126, 228–229, 253

methods movement

, 21–22, 69

model and framework

, 207–208

objects

, 80, 84

pragmatism

, 207

science

, 6

squiggle

, 73

thinking

, 17, 20–22, 68–70, 187–188, 193

tools

, 189

typologies

, 71

work

, 83–84

Design as Dialogue

, 211

Design Council

, 232–233

Design Fiction

, 260

Design Thinking Awareness Session

, 120, 130–131

Design Thinking Coach Certification Program

, 120

Design your life

, 28

Design-Driven Dialogue

, 207–208, 211, 222–223

Design-driven transformation [D²T]

, 6–7, 207–208, 225, 229, 232

Design#Business

, 38–39

Designer

, 70

Designerly activities

, 150–152

Designerly acts

, 69–70

Designing

, 69

Dewey, John

, 200–201

Diagnostic OD mindset

, 235–236

Dialogic OD

, 210–211, 224–225, 261

Dialogical engagement

, 208–211

Digital Acceleration Team (DAT)

, 38

Digital Days

, 37, 39

Digital design

process

, 178–179

transformation at Adidas

, 173

Digital transformation

, 1, 25–26, 203, 205

Digital Transformation Platform (DTP)

, 43

Digitalization

, 14, 16

Direction, alignment, and commitment (DAC)

, 75

Direction

, 128

Disrupted innovation

, 14–17

Distributed (or decentralised) autonomous organisations (DAO)

, 261

Divergence

, 50

Diversity

, 114

Double Diamond

, 232–233

Double-loop learning

, 209

Drivers

, 245

Dschool

, 83–84

Duffy, Frank

, 82

Dyads

, 204–205

Dynamic capabilities

, 99

Early adopters

, 15–16

Ecole des Beaux-Arts

, 261

Ecology

, 66, 223

Ecotone

cocreation of meaning

, 96–99

framing meaning

, 92–96

ideals’ action research model

, 99–103

images

, 91–92

innovation, design, and leadership as

, 79–80

language and design dialog

, 87–91

meaning of type

, 84–87

object in design

, 80–84

Eight-step change model

, 26

Electroencephalogram (EEG)

, 51

hyperscanning

, 57–58

Elicitation

, 178

Eliciting

, 217

Embodied cognition

, 93

Embodiment

, 51–52

Emergence

, 16–17

Emotional engagement

, 140, 175

Empathy

, 22, 57–58, 128

Energy sustainable at Sorgenia

, 145

Engagement

, 2, 27, 77–78, 167–168, 178, 198–199

images

, 198

statements

, 198

Enterprise venture management

, 41

Entrepreneur

, 21

Environment as mold

, 83–84

Ethics

, 140

Equitable Enterprises

, 252

European Entrepreneurship Competence Framework (EntreComp)

, 21

Executive functions

, 53–54

“Expert consulting” model

, 261

Expertise

, 15–16

Explicit knowledge

, 127

Exploration and exploitation

, 66

Externalization process

, 127

Features

, 90

Feedback

, 15–16

Feel-good neuromodulators

, 60–61

Ford, Henry

, 24

Forecasting

, 257

Foresight

, 245

Form

, 3

Forrester Research

, 1

Frames

, 92

Framework for Innovation

, 232–233

Framing

, 80

meaning

, 92–96

Frankl, Viktor

, 62

Freedom Tower in New York City

, 86–87

Friction

, 114

Fuentes, Agustin

, 65

Fuller, R. B.

, 240

Full Spectrum Thinking

, 240

Functional magnetic resonance imaging (fMRI)

, 50

Functional near-infrared spectroscopy

, 204–205

Functional plasticity

, 59–60

Futures

self

, 78

studies

, 245

thinking

, 245

Futurology. See Futures studies

Gehry, Frank

, 72

Generative images

, 94–95, 208

Generative metaphor

, 127

Gifts

, 96–98

Github

, 75–76

Goodman, Nelson

, 91

Google Sprints

, 20

Growth mindset

, 59–60

Guggenheim Effect

, 72

Happiness

, 130

Hashtags

, 192

Headquarters (HQ)

, 175

Healthcare practitioner

, 230–231

Healthy maternity

, 111, 116–117

Homeostasis

, 61

Homo economicus (economic man)

, 252

Homo Faber

, 254

Human capital

, 21

Human consciousness

, 58–59

Human-centered innovation

, 39

Human-centered organization (HCO)

, 133, 135–136, 140, 141, 201

vision

, 142

Human-centric design

, 21–22

with humans designing objects

, 65

Human-centric stories

, 141–142

Ideals

, 2–4, 8–9, 184, 257, 261

action research model

, 99–103

as adaptive system

, 222–225

design

, 253–257

experiment

, 111–114

futures of

, 235, 243, 245

iterating

, 204–205

journey

, 187–188

movement

, 264–265

navigating transformation in digital era

, 235–236

Nestl′e’s journey across ideals

, 36–41

new perspectives for

, 63–66

Philips’ journey across ideals

, 41–44

research mandate

, 46–47

scenario

, 35–36

search for meaning

, 240–244

See systems

, 246–253

spectrums

, 236–239

transformation in digital era

, 44–46

Identity

, 6, 122

IKEA effect

, 65, 80–81, 211

Images. See also Brain imaging technique

, 91–92

enhancement

, 195

negation

, 195–196

Imagination

, 57

Imagining

, 70

Incubators

, 17

Incumbent process-centric perspectives

, 3

Individuals

, 107, 189–190

challenge

, 109, 111, 120–121

experiments

, 114, 117, 125, 131

innovation champions at Nestlé

, 118–120

insights and reflections

, 117–118, 131–132

insights on engaging

, 200–201

reflection

, 213, 216

research experience design

, 111, 114, 121–122

shaping

, 213, 217–218

space

, 103

strengthening shared care team with Philips design

, 107–109

Industries

, 26

Infinite cortex

, 58–59

Informative learning

, 209

“InGenius”

, 37

Initial image proposal

, 195

Innovation

, 1, 20, 23, 37, 134–135, 145, 262

catalysts

, 17–18

champions at Nestlé

, 118–120

change management

, 23–25

design thinking

, 17–20

disrupted

, 14–17

ecosystem

, 119

as Ecotone

, 79–80

leaders

, 3

as meaning

, 66, 68, 228, 253

new challenges for change

, 25–29

as service

, 119

theories and methods

, 2, 4

thinking

, 126

tools

, 119

transformative

, 13

Innovation Academy

, 40, 119–120

Innovation methodologies (IM)

, 37–38, 119

Innovator

new dilemma

, 31–34

new scenario

, 29–31

Institute for Entrepreneurship, Technology Management, and Innovation (EnTechnon)

, 259–260

Institute For The Future

, 58–59

Integrated value proposition (IVP)

, 42–43

Intelligence

, 254–255

Inter-brain synchrony

, 57–58

Intrapreneurs

, 229

iPhone

, 66–67

Iteration

, 6

Johnson, Ron

, 23

Joint enterprise

, 76

Keywords

, 125

Knowledge

, 136

acquisition

, 128–130

Kurzweil, Ray

, 92

Language

, 87–91

Leadership

, 39, 46

being

, 126

as community

, 229, 253

as Ecotone

, 79–80

as making shared meaning

, 74–77

Lean Startup

, 20

Learning

, 216

by designing

, 209

learning-by-doing

, 119–120

Lévi-Strauss, C.

, 218

Lewin, Kurt

, 26

Lewin’s approach

, 26–27

Libeskind, Daniel

, 86–87

Limbic friction

, 60–61

Liquefied natural gas (LNG)

, 159–160

Long-term potentiation

, 59–60

Luisi, Pier Luigi

, 223

Malafouris, Lambros

, 62

Mandela, Nelson

, 62

Manzini, Ezio

, 16

Marzano, Stefano

, 42

Maslow, Abraham

, 127

Massively multiplayer online games (MMO games)

, 263

Material Engagement Theory (MET)

, 253–255

Material objects

, 82–83

Me and Stolt

, 167

Meaning. See also Learning

, 67

meaning-making

, 68

search for

, 239–243

of type

, 84–87

Meaningfulness

, 198–199

Memphis movement

, 69

Mental models

, 92

Merit

, 140

Metaphor

, 93

Mind as machine

, 49, 63–64

Mirror neurons

, 57–58

Modus cognitionis

, 261

Modus operationalis

, 260

Modus transformationis

, 261

Moment of meaning

, 55

Mondragon Corporation

, 252

Mood boards

, 195

Morality

, 58

Motivation

, 26

Mutual understanding

, 87

Narrative

, 202

Near-infrared spectroscopy

, 57–58

Negation

, 195–196

Nest

, 66–67

Nestlé

innovation champions at

, 118–120

journey across ideals

, 36–41

Network

complexity and technologies

, 251

neuroscience

, 53

science

, 251

Networked organization

, 252

Neuro-Revolution

, 51

Neuroarchaeology

, 255

Neurochemicals

, 53–54

Neurocognitive Model of Emotional Contagion (NMEC)

, 57–58

NeuroDesign

, 51–52

Neuroimaging techniques

, 204–205

Neuroleadership

, 51–52

Neurological engagement

, 67

Neurological networks

, 53–54

Neuromodulators

, 60–61

Neuronal clusters

, 54, 58

Neuronal ensembles

, 54

Neuronal network

, 54, 236–237

Neurons

, 53–54

Neuroplasticity

, 5, 59, 62, 209

Neuropragmatics

, 88–90

Neuroscience

, 49

design as making

, 68–74

engagement

, 77–78

history

, 49–51

innovation as meaning

, 66–68

insights on engagement

, 63

leadership as making shared meaning

, 74–77

neuroplasticity

, 59–62

new perspectives for ideals

, 63–66

perspectives

, 64

reframing brain

, 53–59

signals of revolution

, 51–53

subspecialties

, 66

Neuroscience

, 204–205

Neurotransmitters

, 53–54

Niche construction

, 255

Nudges

, 52

Objects

, 197

in design

, 80–84

of digital world

, 91–92

Obstetrician-gynecologists (OB-GYN)

, 109–110

Oldowan toolmaking

, 89

Operant conditioning

, 49

Operating system

, 70–71

Organisation for Economic Co-operation and Development (OECD)

, 245

Organizational citizenship behavior (OCB)

, 139

Organizational development (OD)

, 210–211

Organizational leaders

, 17

Organizational models

, 251

Organizational transformation

, 192–193

Ownership

, 73–74

Parasympathetic nervous system (PNS)

, 61

Parfit

, 78

Participatory design

, 85

Pasmore, Bill

, 28–29

Passion

, 135–136, 140

Passport

, 125, 128

Patterns

, 92

Perception

, 49

Peripheral nervous system (PNS)

, 60

Personal care product (PCP)

, 13

Phantom pain

, 229

Phase-gate model

, 20

Philips

journey across ideals

, 41–44

Philips Experience Design

, 108–112

strengthening shared care team with Philips design

, 107–109

Philips, Royal

, 107–108

Philosophical Investigations [Wittgenstein]

, 72–73, 88, 90

Pierce, Charles

, 253–254

Pitches

, 22

Polak, Fred

, 91

Poll Everywhere^TM online survey tool

, 166

Porter, William

, 87–88

Positive attitudes

, 203

Post-amputation phenomenon

, 229

Post-it^®

, 193

Pragmatism

, 207

Pre-seed accelerator

, 42

Precedents

, 81–82

Preferred futures

, 235–236

Primitive Hut, The

, 85–86

Problem space

, 83–84

Problem-solving

, 21–22

Process

, 128

consulting

, 261

maps

, 84

Processing

, 50

Project Springboard

, 159, 161–162, 168, 170, 208, 220–221

Prototyping

, 22

Purpose

, 244

Radical circle

, 73–74

Rajon, Bertrand

, 39–40

Reflective conversation

, 90

Reflective Practitioner

, 208–209

Regenerative culture

, 32

Regional networks

, 55, 236–237

Relativism

, 2–3

Representations

, 45–46, 68

Research and Development (R&D)

, 15

manager

, 18

spending

, 15

Research experience design

, 111, 114, 121–122

Research reflections

ideals journey

, 187–188

insights on engaging collective

, 201–202

insights on engaging for transformation

, 202–203

insights on engaging individual

, 200–201

iterating ideals

, 204–205

research patterns and signals

, 189–199

socio-technical experiments

, 188–189

Research through design (RTD)

, 260

“Research–design–validate” process

, 118

Resilience

, 241

Resource paradigm

, 20

Resource-based view (RBV)

, 21

Respect

, 140

Responsibilities

, 140, 141

Restorative culture

, 3

Return on investment (ROI)

, 15

Scaffold

, 230

Scenery

, 82

Schein’s model

, 261

Schemata

, 92, 209

Schön, Donald

, 82–83

Science of design

, 69

Science of Storytelling, The

, 246, 247

Science of the Artificial, The

, 50, 80–81

See systems

, 246–253

Self

, 64–65

loss of self

, 125

self consciousness

, 60

self-actualization

, 98, 241

self-dose dopamine

, 62

self-motivation

, 127

self-organization

, 210–211

Sense of belonging

, 140

Sense-making

, 67, 80

Sentiment analysis

, 170, 199

Services

, 82

Set

, 82

Shallow ecology

, 223

Shape-shifting organizations

, 251

Shared

language

, 25

meaning

, 2, 74, 252, 264

representations

, 99

space

, 87

vision

, 71

Shared Care Team

, 109–111, 114, 116–117, 200

Sharing

, 145

Shearing layers

, 82

Shell

, 82

Shrek models

, 81–82

Sidewalk Labs

, 72

Signals

, 245

Signatures of learning

, 61–62

Signatures of meaning

, 61–62

Silicon Valley Innovation Outpost (SVIO)

, 37

Simon, Herbert

, 49

Simulation

, 203

Sintetica

, 133

cultivating collective at

, 134

human-centered organization

, 133–135

Sketches

, 228

Sketching

, 51–52

Skills

, 136

Skinner, B. F.

, 49

Small worlds

, 55–56

Smarter shipping

, 161–162

Smile

, 140

Smiling

, 136

Social

autopoiesis

, 254

glue

, 58–59

network

, 57

neuroscience

, 58

synapse

, 54, 58, 236–237

synchrony

, 58–59

Social and Solidarity Economy (SSE)

, 252

Social, technological, economic, environmental, and political trends (STEEP trends)

, 245

Socio-technical experiments

, 188–189

Sorgenia

, 133

challenge

, 146

energy sustainable at

, 145

experiment to engage employees around Sorgenia’s new direction

, 149–154

research design

, 146–149

Sottass, Ettore

, 69

Spectrums

, 236–239

of value

, 239

Spirograph^TM

, 215–216

Square of Opposition

, 195–196

Stolt and the market

, 167–168

Stolt Tank Containers

, 161

Stolt Tankers

, 159, 161

Project Springboard

, 159–161

Stolt-Nielsen Limited (SNL)

, 159–161

Stolt-Nielsen portfolio

, 159–160

Stolthaven Terminals

, 161

Story-making

, 202

encourages synchronization

, 194

Storytelling

, 200–201

Strategic design

, 247

Strategic foresight

, 245

Strategy

, 245

Sustainability

, 145

Sustainable Development Goals (SDGs)

, 247

Swiss manufacturing sites

, 133–134

Sympathetic nervous system (SNS)

, 61

Synapses

, 54

Synaptic strength

, 59–60

Synchronization

, 58

Systems View of Life, The

, 223

Tacit knowledge

, 122

Talking

, 222

Tangibility

, 15

Theory U [Scharmer]

, 26–27

Things

, 80–81

Threats

, 167

Three Horizons Framework

, 33

Thriving reef

, 79

Tipping point

, 27–28

Toolmaker’s Paradigm [Reddy]

, 96, 98–99

Traditional change management approach

, 24

Traditional engagement metrics

, 190

Transformation

, 31, 34, 103, 159, 189–191

challenge

, 161–162, 173–174

digital design transformation at Adidas

, 173

in digital era

, 44–46

experience

, 165, 169, 175, 180

insights and reflections

, 169, 172, 180, 184

insights on engaging

, 202–203

research design

, 162, 165, 174–175

Stolt Tankers’ project springboard

, 159–161

Transformational change

, 225

Transformative innovation

, 3, 13–14, 265

Transformative learning

, 209

Transition design

, 248

Transparent information

, 136

Triple bottom line

, 32

Tripod ontology

, 75

Trust

, 65–66, 136

Type theory

, 85–86

Understanding

, 141

United Nations (UN)

, 247

University of Ghana

, 39

User-centric design

, 21–22

Value

, 140

creation

, 252

Verela, Francisco

, 223

Virtual reality (VR)

, 229

for homecare

, 229–232

Vision

boards

, 195

diagrams

, 84

Volatile, uncertain, complex and ambiguous (VUCA)

, 8–9

Voting

, 193–194

Vulnerable women

, 107

Wahl, Daniel Christian

, 3

Warm-up

, 166

Wicked problems

, 225

Wittgenstein, Ludwig

, 72–73

Word clouds

, 127

Words and images

, 82–83

World System Mandala

, 247

World-building

, 246

Xbox

, 66–67