Compatibility Analysis of Virtual Reference Services in ABCD Software-Based Website

Abstract

Reference service of any type of library can be offered over the Internet in real-time that we meant here Virtual Reference Service or VRS, in short. Virtual reference service is an online and interactive text-based communication service through which it is possible to provide the reference service of a library or a group of libraries to their distant users using a set of modern communication-based technologies. This paper is based on the results of experimental research. It mainly focuses on the customization process of Zoho chat in the ABCD site module to provide a virtual reference service from the library website. There is very little research across the globe that addresses the implementation and customization process of chat-based widget embedded into web pages, which is a key-focusing area of the current study.

Citation

Islam, M.N., Islam, M.N., Smet, E.d. and Haque, M.S.M.A. (2021), "Compatibility Analysis of Virtual Reference Services in ABCD Software-Based Website", Chigwada, J.P. and Nwaohiri, N.M. (Ed.) Examining the impact of industry 4.0 on academic libraries, Emerald Publishing Limited, Leeds, pp. 63-76. https://doi.org/10.1108/978-1-80043-656-520201015