Index

Citation

(2021), "Index", Vel, P. and Gomišček, B. (Ed.) Corporate Success Stories in the UAE: The Key Drivers Behind Their Growth, Emerald Publishing Limited, Leeds, pp. 197-204. https://doi.org/10.1108/978-1-80043-578-020211015

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Emerald Publishing Limited

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INDEX

Abdul Samad Al-Qureshi Company (ASQ)

, 20

areas for future research

, 30–31

ASQ Academy

, 23

corporate social responsibility

, 24

critical literature review

, 27–30

human resources

, 23

indicators of organizational success

, 24

IT

, 23

marketing

, 22–23

media

, 23

operation management department

, 21

procurement & logistic department

, 23–24

profile

, 20–24

strategic drivers

, 25–27

Absorptive capacity (AC)

, 12–14, 174

Adaptive capacity

, 174

Adaptive culture

, 85, 87–88

Administration

, 7

Agarwood

, 2–3, 5, 7

Agencies & Trading (A&T)

, 35

Agility

, 140, 143

in delivery cycle

, 169–170

Ajmal Bespoke

, 11

Ajmal perfumes

, 3, (see also Perfume(s))

areas of future research

, 15–16

champions play

, 5–8

competitors

, 5

corporate philosophy

, 4

critical literature review

, 13–15

CSR

, 8

origins

, 3–4

product portfolio

, 5

roots of success

, 9–12

Al Seer Group (ASG)

, 35

academic debate

, 43–45

areas of future research

, 45–46

drivers of success

, 37–43

indicators of success

, 37

industry functions

, 35

key departments in

, 35–37

“ANTI AJMAL” program

, 95

Aquilaria species

, 2

Artificial intelligence

, 46, 94, 97

Association centers

, 50

Attributed idealized influence

, 102

Australian Council on Healthcare Standards (ACHS)

, 94

Aviation fuel business

, 185

Backward integration

, 101

Banking industry

, 166

developmental stages

, 166

Banks

, 165

Barqui

, 6

Beauty

, 19–20

Beta customer approach

, 169–170

Bien-Air

, 97

Big data analytics

, 46

Black gold

, 2

Blockchain

, 189

Bolina Booms

, 81

Brand

brand-building behavior

, 46

equity

, 40

image

, 25, 27

leveraging

, 140–141, 143–144

British Broadcasting Corporation (BBC)

, 96

British Petroleum Company plc (BP plc)

, 183

Budding plantation

, 66

Business

, (see also Financial/finance)

development and marketing

, 169

development function

, 173

excellence

, 187

performance

, 129–130

Business-to-business (B2B)

, 44

Carrefour

, 110–113

franchise

, 110

operations

, 114

“Carrefour Business”

, 113

“Cefla” Group

, 96–97

Centifolia rose

, 2

Chance Oudh

, 15

Chanel

, 2

Change management

, 139, 142–143

effective

, 141–142, 145–146

strong

, 142, 146

Citrus perfume

, 20

Client satisfaction

, 84

Cluster service strategy

, 100

“Coffee with GMs” engagement platform

, 38

Collaborative forecast

, 41

Competitor orientation

, 172–173, 176

CONCEPT system

, 158

Consumer Power Group (CPG)

, 137

Continuing development (CD)

, 14

Continuous innovation

, 115–117

Continuous integration & continuous delivery (CI/CD)

, 168

Continuous Medical Education (CME)

, 156, 160

Continuous Nursing Education (CNE)

, 156

Corporate citizenship

, 128–131

Corporate communications

, 187

Corporate social responsibility (CSR)

, 8–9, 13, 101, 104, 191–192

corporate social responsibility & sustainability

, 186–187

DWTC

, 69–70

Steering Committee

, 186

Corporate transparency

, 88

Cross pollination

, 86

Cross-functional specialization

, 86, 88

Customer centricity (CC)

, 11, 14–15, 85–87, 89

Customer experience (CX)

, 65, 85

Customer Experience

, 14

Customer experience mapping (CEM)

, 105

Customer Lifetime Value (CLV)

, 194

Customer orientation

, 172, 176

Customer relationship management (CRM)

, 27, 155–156, 158–159, 171, 175

Customer retention through service excellence

, 191

Customer satisfaction

, 25–26, 28–29

Customer-centric approach

, 71, 74

Customer-obsessed mindset

, 112–114, 116

Customer-retention rate

, 70

Dahn Al Oudh

, 4–5, 7, 11

Data-driven culture

, 40, 43–44

Data-driven orientation

, 111–112, 116

Dental health

, 93

Department of Health (DOH)

, 153, 157

Deputy COO

, 12

Design Development Primary (DDP)

, 7

Design Development Secondary (DDS)

, 7

Digital Dentistry

, 102

Digital payments

, 167

Digital transformation

, 111–112

Digitization

, 166

Distributors

, 34–35

Dubai Association Centre (DAC)

, 50–51

academic research views

, 56–59

creation and growth

, 52–53

future area of studies

, 59

growth in number of member associations

, 54

increased exposure of Dubai to world

, 54

indicators of DAC’s success

, 54–55

initiatives and activities

, 53–54

involvement of associations from diverse industrial backgrounds

, 54

opportunity identification

, 51–52

profile

, 51

success drivers

, 55–56

welfare of association’s employees

, 55

Dubai Chamber of Commerce and Industry

, 52

Dubai Future District (DFD)

, 64

Dubai Health Authority (DHA)

, 153

Dubai International Airport

, 66

Dubai Multi Commodities Center (DMCC)

, 188

Dubai Tourism and Commerce Marketing (DTCM)

, 52

Dubai World Trade Centre (DWTC)

, 52, 64

accessibility

, 65–66

branching out to dominance

, 67

budding plantation

, 66

collateral value generated for ancillary sectors

, 71

critical literature review

, 74–76

CSR

, 69–70

economic value generated

, 71

future area of studies

, 76

growth stages

, 66–67

indicators

, 70–71

internal stakeholder

, 67–69

key success drivers

, 71–74

number of customers visiting

, 70

operations

, 65

pleasing shadows of biggest tree in middle east

, 67

profile

, 65

sowing of seeds

, 66

success

, 70

Dynamic capabilities

, 174, 177

Dynamic planning and management

, 72, 75

E-commerce

, 111, 140

for AFAL

, 189

Ecobarrier

, 81

Ecocoast

, 80

accolades and achievements

, 84–85

areas of future research

, 89–90

business model

, 80–81

critical literature review

, 86–89

Ecolife

, 81

Ecoversity

, 81–82

engineering department

, 83–84

finance department

, 83

history of organization

, 80

human resources and operations department

, 83

maintenance and services

, 84

manufacturing department

, 84

marketing department

, 82

sales department

, 82–83

success

, 85–86

Ecolabs

, 81

Ecolife

, 81

Ecomoor

, 81

Ecoversity

, 81–82

Effective change management

, 141–142, 145–146

Emirates Authority for Standardization and Metrology (ESMA)

, 3, 36

Emirates Flight Catering

, 37

Emirates Ship Investment Company (ESHIPS)

, 185

Emotional intelligence (EI)

, 159

Employee

employee-centric culture

, 114–117

engagement

, 156, 159, 192–193

productivity

, 129

retention

, 171

training effects on enterprise performance

, 74

Employee empowerment (EE)

, 15, 192–193

Employee value proposition (EVP)

, 43

Empowering leaders

, 72, 75

Engineering department

, 83–84

Entrepreneurship orientation

, 194

Esprit de corps

, 128, 130

Evaluation & Quality Improvement Program (EQuIP)

, 94, 98

“Excellence in Strategy Executions”

, 41

Experience centre

, 138

Fair returns

, 124

Fast Moving Consumer Goods (FMCG)

, 34

Financial/finance

, 36–37, (see also Market(ing))

department

, 83

transactions

, 165

transparency on employee work attitudes

, 89

Fintech technology

, 166

Firmenich

, 20

First in First out process (FIFO process)

, 42

Fleet management & warehousing

, 189

Floral perfume

, 20

Fragrance wheel

, 22

Fruity perfume

, 20

Fuel farm management

, 185

Galileo (TV show)

, 94

Global employee

, 192–193

Golden Peacock Global Award for CSR

, 191

Grasse

, 2

Green perfume

, 20

Group Finance

, 6

Guerlain

, 2

Gulf News Fun Drive 2020

, 142

Haji Abdul Maji Memorial Public Trust (HAMM)

, 9

Hand Tools and Storage group (HTS group)

, 137

Health, safety, environment (HSE)

, 188

Health, safety, environment, & quality

, 188

Passport

, 188

Health Checks

, 39

Holistic value proposition

, 73–74, 76

Human resources (HR)

, 7, 37, 83, 169, 188

Hyperion

, 81

Indian Attars

, 5

Individualized consideration

, 102

Information technology (IT)

, 23, 36, 166, 188–189

Innovation

, 97–98, 102–103, 145, 172

as corporate culture

, 141

through Kaizen

, 127

Innovation success (IS)

, 11–13

Integrated HSE management system

, 188

Integration

, 104

Integrative growth strategy

, 195

Intellectual capital development

, 56, 58

Inter-functional coordination

, 173, 176

Inter-unit integration

, 55, 57

Internal & external marketing strategy

, 100–101, 103–104

Internal corporate entrepreneurship

, 14

Internal learning interventions

, 89–90

Internal marketing

, 105, 171–172, 175

International Export 1 & 3

, 7–8

International Organization for Standardization (ISO)

, 28

Internet of things (IoT)

, 46

Intrapreneurial behavior (IB)

, 12, 15

Intrapreneurship

, 14–15

Jasmine

, 2

Job satisfaction

, 130–131

Kaizen approach (KE approach)

, 127, 129

Kaizen/continuous product and process improvements

, 174, 177

Key account management (KA management)

, 173

Knowledge

economy

, 50

integration

, 195

spillover

, 127–128, 130

Lami3 Management Training Program

, 68

Laser technology

, 102–103

Leadership

, 46, 96–97, 102

style

, 156–157, 159

Leadership and top management commitment (LTMC)

, 15

Learning-driven organization (LDO)

, 87

Liberty Dental Clinic

, 94

areas of future research

, 105

history

, 95–96

literature review

, 102–104

success drivers

, 96–101

“Liberty” charity initiative

, 101

Liquid gold

, (see Oudh oil)

Logistics

, 36

companies

, 182

Machine learning

, 46

Majid Al Futtaim Retail

, 110

areas of future research

, 117

literature review

, 116–117

organizational analysis

, 110–111

success drivers

, 111–116

Makkaj

, 6

Managerial efficiency of centre

, 55–57

Manufacturing department

, 84

Market orientation (MO)

, 157, 159–160, 172–173, 175–176

Market(ing)

, 6

competitors

, 170

department

, 82

expansion through acquisitions and strategic partnerships

, 183–184

innovation

, 172, 176

research

, 26–27, 30

strategy

, 100–101, 103–104

Marketing qualified leads (MQLs)

, 82

Maryaj

, 6

Mashwara

, 10

Materials Management Development (MMD)

, 7

MCI Group

, 53

Meeting, Incentives, Conferences, Exhibitions industry (MICE industry)

, 64

Member desertion

, 130

Mergers and acquisitions

, 195

Middle East & North Africa Region (MENA Region)

, 94

Middle East (ME)

, 136

Middle East, Asia, Africa, and Europe markets (MEA + E markets)

, 166

Minimum viable product (MVP)

, 169–170

Ministry of Health and Prevention (MOHP)

, 153

Moment of truth

, 99

Monthly themed lunch

, 69

Mukhallat

, 4–5

Multi-channel strategies

, 145–146

“My Inspiration”

, 11

MyClub (loyalty program)

, 113

NAFFCO

, 122

Anthem

, 128

areas of future study

, 131

DNA of

, 127

fair returns

, 124

forecasting future

, 124

industry vs. academia

, 129–131

lion, the

, 122–123

serving customer

, 125

sharing rewards

, 125

success

, 125–129

Nano-Scent

, 22

National Fire Protection Association (NFPA)

, 122, 129, 185

Neo charismatic leadership

, 102

New product development (NPD)

, 7, 129

OATH

, 128

Objectives and Key Results (OKRs)

, 82

Oceanic perfume

, 20

Odors

, 19–20

Offline channel strategies

, 145–146

Omni-channel strategies

, 145–146

One Tools Company (OTC)

, 139

Online channel strategies

, 145–146

Online Instant Interbank Funds Transfer Service

, 167

Online retail

, 112

“Open door” policy

, 192

“Open House” sessions

, 171–172

Operations department

, 83

Oracle Global Integration Solution project

, 189

Orange Blossom

, 2

Organizational change management (OCM)

, 143

Organizational innovation

, 141

Organizational learning (OL)

, 87, 195

Oriental perfume

, 20

Oud

, 20

Oudh

, 2–3, 5

Oudh Mubakhar

, 4, 11

Oudh oil

, 2

Pacific island of Guam

, 185

Participatory leadership

, 73, 75–76

Patient-centric care approach

, 157–158, 160

Perfume(s)

, 2

capital of world

, 2

industry

, 19–20

Perfumery R&D

, 6

Power Tools Accessory division (PTA division)

, 137

Processes-based operational framework

, 39

Product

factory

, 168–169

innovation

, 141, 145

quality

, 25, 27–28

Professional Power tools Group (PPG)

, 137

Project Delivery Owner (PDO)

, 169

Project Management Office (PMO)

, 169

Project Manager (PM)

, 169

Public Relation Coordination (PRC)

, 7

Public Relations (PR)

, 7

Public Warehousing Company (PWC)

, 183

Qafiya

, 15

Quality

, 127, 129–130

management

, 98–99, 103

Quality assurance (QA)

, 6–7, 168

Quality circles (QCs)

, 157, 160, 173–174, 176

Radio frequency identification technology (RFID technology)

, 189

“Rashid”

, 101

Recruitment

, 170–171

Research

, 97–98, 102–103

orientation

, 85, 87

Research and development (R&D)

, 50, 83–84, 124

philosophy with knowledge spillover integration

, 127–128, 130

Responsible leadership

, 190–191, 193

Risk

management practices

, 99–100, 103

risk & compliance

, 187–188

Robots

, 101

Royal Society for the Prevention of Accidents (RoSPA)

, 191

Safety culture

, 194

through strategic alliances

, 191

Sales department

, 82–83

Scent marketing

, 19

SCRUM methodology

, 168

SD-WAN

, 115

Service

innovation in health care

, 158, 160

offerings through integrative growth strategy

, 192

orientation

, 56, 58

Service level agreement (SLA)

, 124

Service-dominant logic (SDL)

, 44

SHARE (loyalty program)

, 113

“SHIELDme” products

, 130

Ship Inspection Report program (SIRE program)

, 185

Shipping owning/chartering

, 185

Shopper

, 35

Situational leadership

, 126–127

style

, 129

Small-and-medium-sized enterprises (SMEs)

, 13

“Smile Masters” program

, 96–97

Social marketing efficiency

, 56, 58–59

Sowing of seeds

, 66

Specialized warehousing

, 184

Spicy perfume

, 20

Sponsorship

, 22

Standard operating procedures (SOPs)

, 39

Stanley Black & Decker (SBD)

, 136

agility

, 140

areas of future research

, 146–147

brand leveraging

, 140–141

change management

, 139

critical analysis of literature

, 142–146

drivers of success

, 139

innovation as corporate culture

, 141

mission

, 137

organization profile

, 136–139

STANLEY Rule and Level Company

, 136

STANLEY Works, The

, 136

Stock keeping units (SKUs)

, 37

Stock rotation process

, 42

Strategic agility

, 190–191, 193

Strategic Business Units (SBUs)

, 35

Strategic customer retention

, 194

Strategic orientation

, 40

Strategic partnerships

, 73, 75

Strategic reorientation

, 40

to brand building partner

, 44–45

Strategic talent acquisition

, 170–171, 174–175

Subject Matter Experts (SMEs)

, 177

Supply chain (SC)

, 7, 35–36

Supply chain management (SCM)

, 44

Support departments

, 169

Surface transportation

, 184

Sustainability

, 101, 104, 194

orientation

, 191–192

report

, 192

Sustainable corporate thinking

, 86

Sustainable organizational thinking

, 88–89

Tatweer system

, 68–69

Technological capability

, 195

Technology

, 97–98, 102–103

relatedness

, 195

Temporal construal theory

, 79

Temporal distance

, 79

The Health Medical Services (THMS)

, 152

areas of future studies

, 160–161

company profile

, 153–154

critical analysis

, 158–160

indicators of success

, 155–158

THMS Group

, 152

vision, mission, and values

, 154–155

Tools

, 135–136

Total Care

, 142

Total quality management (TQM)

, 9–10, 13

Townhalls

, 81

TPS

, 166–167

agility in delivery cycle

, 169–170

areas of future study

, 177–178

company history

, 167

critical analysis

, 174–177

developmental stages of banking industry

, 166

drivers of success

, 170–174

functional structure

, 167–169

indicators of success

, 170

market competitors

, 170

TPS-Dubai

, 166

Trade marketing (TM)

, 36

Traditional economy

, 50

Training

orientation

, 71–72

programs

, 26, 29

Transformational leadership (TL)

, 10, 14, 85, 87

Transparency

, 86

Travel Retail

, 7

“Tripod theory” framework

, 43–44

Tristar

, 182

accelerating growth

, 184

areas of future study

, 195–196

corporate philosophy

, 186

early stages

, 183

growth stages

, 183–184

indicators of success

, 189–190

management culture

, 186

management functions

, 186–189

market expansion through acquisitions and strategic partnerships

, 183–184

service offerings

, 184–185

status literature around strategic drivers

, 193–195

strategic framework

, 190–192

strategic merger with agility

, 183

Turnkey Fuel Supply

, 185

Unique market offerings

, 26, 29–30

United Arab Emirates (UAE)

, 34, 50, 182

Sales

, 6

“Voice of the Employee” engagement survey

, 38

Volatile, uncertain, complex, and ambiguous business environment (VUCA business environment)

, 193

Voluntary involvement

, 55–58

“War on Wastage” program

, 39–42

“Win with partner” strategy

, 40

“Win with people” strategy

, 37–39, 43

Woody perfume

, 20

“Word of Mouth” advertising

, 95