The Balanced Scorecard
Quality Management: Tools, Methods, and Standards
ISBN: 978-1-78769-804-8, eISBN: 978-1-78769-801-7
Publication date: 9 May 2019
Abstract
The balanced scorecard (BSC) is the most popular toll for business performance management. It can be used by managers belonging to every kind of (public or private) organization to keep track of the execution of activities and to monitor the consequences arising from the improvements projects. The (financial, customer, internal business processes, and learning/growth) perspectives of the BSC allow to plan and control the company strategy in a holistic way. Starting from its theoretical bases, this chapter describes the BSC measurement perspectives and how to build a strategy map. The chapter closes with some suggestions for ensuring the success of the BSC.
Keywords
Citation
Sartor, M. (2019), "The Balanced Scorecard", Sartor, M. and Orzes, G. (Ed.) Quality Management: Tools, Methods, and Standards, Emerald Publishing Limited, Leeds, pp. 55-76. https://doi.org/10.1108/978-1-78769-801-720191004
Publisher
:Emerald Publishing Limited
Copyright © 2019 Emerald Publishing Limited