A Framework for Customer Service Delivery (CSD)
Grafton Whyte
(University of Namibia, Namibia)
The V-Model of Service Quality
ISBN: 978-1-78769-606-8, eISBN: 978-1-78769-603-7
Publication date: 18 October 2018
Citation
Whyte, G. (2018), "A Framework for Customer Service Delivery (CSD)", The V-Model of Service Quality, Emerald Publishing Limited, Leeds, pp. 95-107. https://doi.org/10.1108/978-1-78769-603-720181007
Publisher
:Emerald Publishing Limited
Copyright © 2018 Emerald Publishing Limited