To read this content please select one of the options below:

Identifying Service Attributes (Stage 1)

Grafton Whyte (University of Namibia, Namibia)

The V-Model of Service Quality

ISBN: 978-1-78769-606-8, eISBN: 978-1-78769-603-7

Publication date: 18 October 2018

Citation

Whyte, G. (2018), "Identifying Service Attributes (Stage 1)", The V-Model of Service Quality, Emerald Publishing Limited, Leeds, pp. 21-40. https://doi.org/10.1108/978-1-78769-603-720181003

Publisher

:

Emerald Publishing Limited

Copyright © 2018 Emerald Publishing Limited